@inproceedings{ganhotra-etal-2020-conversational,
    title = "Conversational Document Prediction to Assist Customer Care Agents",
    author = "Ganhotra, Jatin  and
      Roitman, Haggai  and
      Cohen, Doron  and
      Mills, Nathaniel  and
      Gunasekara, Chulaka  and
      Mass, Yosi  and
      Joshi, Sachindra  and
      Lastras, Luis  and
      Konopnicki, David",
    editor = "Webber, Bonnie  and
      Cohn, Trevor  and
      He, Yulan  and
      Liu, Yang",
    booktitle = "Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP)",
    month = nov,
    year = "2020",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2020.emnlp-main.25/",
    doi = "10.18653/v1/2020.emnlp-main.25",
    pages = "349--356"
}