@inproceedings{kew-etal-2020-benchmarking,
    title = "Benchmarking Automated Review Response Generation for the Hospitality Domain",
    author = "Kew, Tannon  and
      Amsler, Michael  and
      Ebling, Sarah",
    editor = "Zhao, Huasha  and
      Sondhi, Parikshit  and
      Bach, Nguyen  and
      Hewavitharana, Sanjika  and
      He, Yifan  and
      Si, Luo  and
      Ji, Heng",
    booktitle = "Proceedings of Workshop on Natural Language Processing in E-Commerce",
    month = dec,
    year = "2020",
    address = "Barcelona, Spain",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2020.ecomnlp-1.5/",
    pages = "43--52"
}