@article{zhou-etal-2020-design,
    title = "The Design and Implementation of {X}iao{I}ce, an Empathetic Social Chatbot",
    author = "Zhou, Li  and
      Gao, Jianfeng  and
      Li, Di  and
      Shum, Heung-Yeung",
    journal = "Computational Linguistics",
    volume = "46",
    number = "1",
    year = "2020",
    address = "Cambridge, MA",
    publisher = "MIT Press",
    url = "https://preview.aclanthology.org/jlcl-multiple-ingestion/2020.cl-1.2/",
    doi = "10.1162/coli_a_00368",
    pages = "53--93"
}