Ksenia Klokova


2025

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Enhancing ISO 24617-2: Formalizing Apology and Thanking Acts for Spoken Russian Dialogue Annotation
Ksenia Klokova | Anton Bankov | Nikolay Ignatiev
Proceedings of the 21st Joint ACL - ISO Workshop on Interoperable Semantic Annotation (ISA-21)

This paper refines ISO 24617-2’s Social Obligations Management dimension by formalizing apology and thanking acts for Russian dialogue annotation. Addressing gaps in formal definitions and limited response strategies, we propose culture-neutral semantic cores using Wierzbicka’s universal primes and update semantics. We introduce three response functions: address (minimal acknowledgment), downplay (mitigation), and decline (reinforcement). Validated through qualitative analysis, this framework captures empirical strategies—including non-response, formulaic minimization, and strategic obligation maintenance—unaddressed in the current standard. Our approach maintains ISO compatibility while eliminating unsubstantiated elements like obligatory response pressure, enhancing annotation accuracy for Russian dialogue.