@inproceedings{danieli-etal-1997-dialogue,
    title = "Dialogue Strategies for Improving the Usability of Telephone Human-Machine Communication",
    author = "Danieli, Morena  and
      Gerbino, Elisabetta  and
      Moisa, Loreta M.",
    booktitle = "Interactive Spoken Dialog Systems: Bringing Speech and {NLP} Together in Real Applications",
    year = "1997",
    url = "https://preview.aclanthology.org/iwcs-25-ingestion/W97-0620/"
}