@inproceedings{huang-cox-2004-automatic,
    title = "Automatic Call Routing with Multiple Language Models",
    author = "Huang, Qiang  and
      Cox, Stephen",
    booktitle = "Proceedings of the {HLT}-{NAACL} 2004 Workshop on Spoken Language Understanding for Conversational Systems and Higher Level Linguistic Information for Speech Processing",
    month = may # " 2 - " # may # " 7",
    year = "2004",
    address = "Boston, Massachusetts, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/iwcs-25-ingestion/W04-3005/",
    pages = "25--30"
}