@inproceedings{glass-seneff-2003-flexible,
    title = "Flexible and Personalizable Mixed-Initiative Dialogue Systems",
    author = "Glass, James  and
      Seneff, Stephanie",
    booktitle = "Proceedings of the {HLT}-{NAACL} 2003 Workshop on Research Directions in Dialogue Processing",
    year = "2003",
    url = "https://preview.aclanthology.org/iwcs-25-ingestion/W03-0707/",
    pages = "19--21"
}