@inproceedings{klokova-etal-2025-enhancing,
    title = "Enhancing {ISO} 24617-2: Formalizing Apology and Thanking Acts for Spoken {R}ussian Dialogue Annotation",
    author = "Klokova, Ksenia  and
      Bankov, Anton  and
      Ignatiev, Nikolay",
    editor = "Harry, Bunt",
    booktitle = "Proceedings of the 21st Joint ACL - ISO Workshop on Interoperable Semantic Annotation (ISA-21)",
    month = sep,
    year = "2025",
    address = {D{\"u}sseldorf, Germany},
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/iwcs-25-ingestion/2025.isa-1.6/",
    pages = "53--62",
    ISBN = "979-8-89176-319-7",
    abstract = "This paper refines ISO 24617-2{'}s Social Obligations Management dimension by formalizing apology and thanking acts for Russian dialogue annotation. Addressing gaps in formal definitions and limited response strategies, we propose culture-neutral semantic cores using Wierzbicka{'}s universal primes and update semantics. We introduce three response functions: address (minimal acknowledgment), downplay (mitigation), and decline (reinforcement). Validated through qualitative analysis, this framework captures empirical strategies{---}including non-response, formulaic minimization, and strategic obligation maintenance{---}unaddressed in the current standard. Our approach maintains ISO compatibility while eliminating unsubstantiated elements like obligatory response pressure, enhancing annotation accuracy for Russian dialogue."
}