The quality of Natural Language Processing (NLP) models is typically measured by the accuracy or error rate of a predefined test set. Because the evaluation and optimization of these measures are narrowed down to a specific domain like news and cannot be generalized to other domains like Twitter, we often observe that a system reported with human parity results generates surprising errors in real-life use scenarios. We address this weakness with a new approach that uses an NLP quality measure based on robustness. Unlike previous work that has defined robustness using Minimax to bound worst cases, we measure robustness based on the consistency of cross-domain accuracy and introduce the coefficient of variation and (epsilon, gamma)-Robustness. Our measures demonstrate higher agreements with human evaluation than accuracy scores like BLEU on ranking Machine Translation (MT) systems. Our experiments of sentiment analysis and MT tasks show that incorporating our robustness measures into learning objectives significantly enhances the final NLP prediction accuracy over various domains, such as biomedical and social media.

This paper introduces our Diversity Advanced Actor-Critic reinforcement learning (A2C) framework (DAAC) to improve the generalization and accuracy of Natural Language Processing (NLP). We show that the diversification of training samples alleviates overfitting and improves model generalization and accuracy. We quantify diversity on a set of samples using the max dispersion, convex hull volume, and graph entropy based on sentence embeddings in high-dimensional metric space. We also introduce A2C to select such a diversified training subset efficiently. Our experiments achieve up to +23.8 accuracy increase (38.0% relatively) in sentiment analysis, -44.7 perplexity decrease (37.9% relatively) in language modeling, and consistent improvements in named entity recognition over various domains. In particular, our method outperforms both domain adaptation and generalization baselines without using any target domain knowledge.