Community-based Question Answering (CQA), which allows users to acquire their desired information, has increasingly become an essential component of online services in various domains such as E-commerce, travel, and dining. However, an overwhelming number of CQA pairs makes it difficult for users without particular intent to find useful information spread over CQA pairs. To help users quickly digest the key information, we propose the novel CQA summarization task that aims to create a concise summary from CQA pairs. To this end, we first design a multi-stage data annotation process and create a benchmark dataset, COQASUM, based on the Amazon QA corpus. We then compare a collection of extractive and abstractive summarization methods and establish a strong baseline approach DedupLED for the CQA summarization task. Our experiment further confirms two key challenges, sentence-type transfer and deduplication removal, towards the CQA summarization task. Our data and code are publicly available.

Many people read online reviews to learn about real-world entities of their interest. However, majority of reviews only describes general experiences and opinions of the customers, and may not reveal facts that are specific to the entity being reviewed. In this work, we focus on a novel task of mining from a review corpus sentences that are unique for each entity. We refer to this task as Salient Fact Extraction. Salient facts are extremely scarce due to their very nature. Consequently, collecting labeled examples for training supervised models is tedious and cost-prohibitive. To alleviate this scarcity problem, we develop an unsupervised method, ZL-Distiller, which leverages contextual language representations of the reviews and their distributional patterns to identify salient sentences about entities. Our experiments on multiple domains (hotels, products, and restaurants) show that ZL-Distiller achieves state-of-the-art performance and further boosts the performance of other supervised/unsupervised algorithms for the task. Furthermore, we show that salient sentences mined by ZL-Distiller provide unique and detailed information about entities, which benefit downstream NLP applications including question answering and summarization.