Multi-class unknown intent detection has made remarkable progress recently. However, it has a strong assumption that each utterance has only one intent, which does not conform to reality because utterances often have multiple intents. In this paper, we propose a more desirable task, multi-label unknown intent detection, to detect whether the utterance contains the unknown intent, in which each utterance may contain multiple intents. In this task, the unique utterances simultaneously containing known and unknown intents make existing multi-class methods easy to fail. To address this issue, we propose an intuitive and effective method to recognize whether All Intents contained in the utterance are Known (AIK). Our high-level idea is to predict the utterance’s intent number, then check whether the utterance contains the same number of known intents. If the number of known intents is less than the number of intents, it implies that the utterance also contains unknown intents. We benchmark AIK over existing methods, and empirical results suggest that our method obtains state-of-the-art performances. For example, on the MultiWOZ 2.3 dataset, AIK significantly reduces the FPR95 by 12.25% compared to the best baseline.

Recent proposed approaches have made promising progress in dialogue state tracking (DST). However, in multi-domain scenarios, ellipsis and reference are frequently adopted by users to express values that have been mentioned by slots from other domains. To handle these phenomena, we propose a Dialogue State Tracking with Slot Connections (DST-SC) model to explicitly consider slot correlations across different domains. Given a target slot, the slot connecting mechanism in DST-SC can infer its source slot and copy the source slot value directly, thus significantly reducing the difficulty of learning and reasoning. Experimental results verify the benefits of explicit slot connection modeling, and our model achieves state-of-the-art performance on MultiWOZ 2.0 and MultiWOZ 2.1 datasets.