With the recent surge of NLP technologies in the financial domain, banks and other financial entities have adopted virtual agents (VA) to assist customers. A challenging problem for VAs in this domain is determining a user’s reason or intent for contacting the VA, especially when the intent was unseen or open during the VA’s training. One method for handling open intents is adaptive decision boundary (ADB) post-processing, which learns tight decision boundaries from intent representations to separate known and open intents. We propose incorporating two methods for supervised pre-training of intent representations: prefix tuning and fine-tuning just the last layer of a large language model (LLM). With this proposal, our accuracy is 1.63% - 2.07% higher than the prior state-of-the-art ADB method for open intent classification on the banking77 benchmark amongst others. Notably, we only supplement the original ADB model with 0.1% additional trainable parameters. Ablation studies also determine that our method yields better results than full fine-tuning the entire model. We hypothesize that our findings could stimulate a new optimal method of downstream tuning that combines parameter efficient tuning modules with fine-tuning a subset of the base model’s layers.

Sign language recognition and translation first uses a recognition module to generate glosses from sign language videos and then employs a translation module to translate glosses into spoken sentences. Most existing works focus on the recognition step, while paying less attention to sign language translation. In this work, we propose a task-aware instruction network, namely TIN-SLT, for sign language translation, by introducing the isntruction module and the learning-based feature fuse strategy into a Transformer network. In this way, the pre-trained model’s language ability can be well explored and utilized to further boost the translation performance. Moreover, by exploring the representation space of sign language glosses and target spoken language, we propose a multi-level data augmentation scheme to adjust the data distribution of the training set. We conduct extensive experiments on two challenging benchmark datasets, PHOENIX-2014-T and ASLG-PC12, on which our method outperforms former best solutions by 1.65 and 1.42 in terms of BLEU-4. Our code and trained networks will be available upon the publication of this work.