Pre-Trained Models (PTMs) have reshaped the development of Natural Language Processing (NLP) and achieved significant improvement in various benchmarks. Yet, it is not easy for industrial practitioners to obtain high-performing PTM-based models without a large amount of labeled training data and deploy them online with fast inference speed. To bridge this gap, EasyNLP is designed to make it easy to build NLP applications, which supports a comprehensive suite of NLP algorithms. It further features knowledge-enhanced pre-training, knowledge distillation and few-shot learning functionalities, and provides a unified framework of model training, inference and deployment for real-world applications. EasyNLP has powered over ten business units within Alibaba Group and is seamlessly integrated to the Platform of AI (PAI) products on Alibaba Cloud. The source code of EasyNLP is released at GitHub (https://github.com/alibaba/EasyNLP).

Building multi-turn information-seeking conversation systems is an important and challenging research topic. Although several advanced neural text matching models have been proposed for this task, they are generally not efficient for industrial applications. Furthermore, they rely on a large amount of labeled data, which may not be available in real-world applications. To alleviate these problems, we study transfer learning for multi-turn information seeking conversations in this paper. We first propose an efficient and effective multi-turn conversation model based on convolutional neural networks. After that, we extend our model to adapt the knowledge learned from a resource-rich domain to enhance the performance. Finally, we deployed our model in an industrial chatbot called AliMe Assist and observed a significant improvement over the existing online model.