Knowledge-grounded conversational models are known to suffer from producing factually invalid statements, a phenomenon commonly called hallucination. In this work, we investigate the underlying causes of this phenomenon: is hallucination due to the training data, or to the models? We conduct a comprehensive human study on both existing knowledge-grounded conversational benchmarks and several state-of-the-art models. Our study reveals that the standard benchmarks consist of > 60% hallucinated responses, leading to models that not only hallucinate but even amplify hallucinations. Our findings raise important questions on the quality of existing datasets and models trained using them. We make our annotations publicly available for future research.

Knowledge-grounded dialogue systems powered by large language models often generate responses that, while fluent, are not attributable to a relevant source of information. Progress towards models that do not exhibit this issue requires evaluation metrics that can quantify its prevalence. To this end, we introduce the Benchmark for Evaluation of Grounded INteraction (Begin), comprising 12k dialogue turns generated by neural dialogue systems trained on three knowledge-grounded dialogue corpora. We collect human annotations assessing the extent to which the models’ responses can be attributed to the given background information. We then use Begin to analyze eight evaluation metrics. We find that these metrics rely on spurious correlations, do not reliably distinguish attributable abstractive responses from unattributable ones, and perform substantially worse when the knowledge source is longer. Our findings underscore the need for more sophisticated and robust evaluation metrics for knowledge-grounded dialogue. We make Begin publicly available at https://github.com/google/BEGIN-dataset.

Dialogue systems powered by large pre-trained language models exhibit an innate ability to deliver fluent and natural-sounding responses. Despite their impressive performance, these models are fitful and can often generate factually incorrect statements impeding their widespread adoption. In this paper, we focus on the task of improving faithfulness and reducing hallucination of neural dialogue systems to known facts supplied by a Knowledge Graph (KG). We propose Neural Path Hunter which follows a generate-then-refine strategy whereby a generated response is amended using the KG. Neural Path Hunter leverages a separate token-level fact critic to identify plausible sources of hallucination followed by a refinement stage that retrieves correct entities by crafting a query signal that is propagated over a k-hop subgraph. We empirically validate our proposed approach on the OpenDialKG dataset (Moon et al., 2019) against a suite of metrics and report a relative improvement of faithfulness over dialogue responses by 20.35% based on FeQA (Durmus et al., 2020). The code is available at https://github.com/nouhadziri/Neural-Path-Hunter.

Evaluating open-domain dialogue systems is difficult due to the diversity of possible correct answers. Automatic metrics such as BLEU correlate weakly with human annotations, resulting in a significant bias across different models and datasets. Some researchers resort to human judgment experimentation for assessing response quality, which is expensive, time consuming, and not scalable. Moreover, judges tend to evaluate a small number of dialogues, meaning that minor differences in evaluation configuration may lead to dissimilar results. In this paper, we present interpretable metrics for evaluating topic coherence by making use of distributed sentence representations. Furthermore, we introduce calculable approximations of human judgment based on conversational coherence by adopting state-of-the-art entailment techniques. Results show that our metrics can be used as a surrogate for human judgment, making it easy to evaluate dialogue systems on large-scale datasets and allowing an unbiased estimate for the quality of the responses.

Evaluating open-domain dialogue systems is difficult due to the diversity of possible correct answers. Automatic metrics such as BLEU correlate weakly with human annotations, resulting in a significant bias across different models and datasets. Some researchers resort to human judgment experimentation for assessing response quality, which is expensive, time consuming, and not scalable. Moreover, judges tend to evaluate a small number of dialogues, meaning that minor differences in evaluation configuration may lead to dissimilar results. In this paper, we present interpretable metrics for evaluating topic coherence by making use of distributed sentence representations. Furthermore, we introduce calculable approximations of human judgment based on conversational coherence by adopting state-of-the-art entailment techniques. Results show that our metrics can be used as a surrogate for human judgment, making it easy to evaluate dialogue systems on large-scale datasets and allowing an unbiased estimate for the quality of the responses. This paper has been accepted in NAACL 2019.

Sequence-to-Sequence (Seq2Seq) models have witnessed a notable success in generating natural conversational exchanges. Notwithstanding the syntactically well-formed responses generated by these neural network models, they are prone to be acontextual, short and generic. In this work, we introduce a Topical Hierarchical Recurrent Encoder Decoder (THRED), a novel, fully data-driven, multi-turn response generation system intended to produce contextual and topic-aware responses. Our model is built upon the basic Seq2Seq model by augmenting it with a hierarchical joint attention mechanism that incorporates topical concepts and previous interactions into the response generation. To train our model, we provide a clean and high-quality conversational dataset mined from Reddit comments. We evaluate THRED on two novel automated metrics, dubbed Semantic Similarity and Response Echo Index, as well as with human evaluation. Our experiments demonstrate that the proposed model is able to generate more diverse and contextually relevant responses compared to the strong baselines.

Despite myriad efforts in the literature designing neural dialogue generation systems in recent years, very few consider putting restrictions on the response itself. They learn from collections of past responses and generate one based on a given utterance without considering, speech act, desired style or emotion to be expressed. In this research, we address the problem of forcing the dialogue generation to express emotion. We present three models that either concatenate the desired emotion with the source input during the learning, or push the emotion in the decoder. The results, evaluated with an emotion tagger, are encouraging with all three models, but present better outcome and promise with our model that adds the emotion vector in the decoder.