We present POTATO, the Portable text annotation tool, a free, fully open-sourced annotation system that 1) supports labeling many types of text and multimodal data; 2) offers easy-to-configure features to maximize the productivity of both deployers and annotators (convenient templates for common ML/NLP tasks, active learning, keypress shortcuts, keyword highlights, tooltips); and 3) supports a high degree of customization (editable UI, inserting pre-screening questions, attention and qualification tests). Experiments over two annotation tasks suggest that POTATO improves labeling speed through its specially-designed productivity features, especially for long documents and complex tasks. POTATO is available at https://github.com/davidjurgens/potato and will continue to be updated.

Offering condolence is a natural reaction to hearing someone’s distress. Individuals frequently express distress in social media, where some communities can provide support. However, not all condolence is equal—trite responses offer little actual support despite their good intentions. Here, we develop computational tools to create a massive dataset of 11.4M expressions of distress and 2.8M corresponding offerings of condolence in order to examine the dynamics of condolence online. Our study reveals widespread disparity in what types of distress receive supportive condolence rather than just engagement. Building on studies from social psychology, we analyze the language of condolence and develop a new dataset for quantifying the empathy in a condolence using appraisal theory. Finally, we demonstrate that the features of condolence individuals find most helpful online differ substantially in their features from those seen in interpersonal settings.