We present Pixie, a manually annotated dataset for preference classification comprising 8,890 sentences drawn from app reviews. Unlike previous studies on preference classification, Pixie contains implicit (omitting an entity being compared) and indirect (lacking comparative linguistic cues) comparisons. We find that transformer-based pretrained models, finetuned on Pixie, achieve a weighted average F1 score of 83.34% and outperform the existing state-of-the-art preference classification model (73.99%).

Sentiments in opinionated text are often determined by both aspects and target words (or targets). We observe that targets and aspects interrelate in subtle ways, often yielding conflicting sentiments. Thus, a naive aggregation of sentiments from aspects and targets treated separately, as in existing sentiment analysis models, impairs performance. We propose Octa, an approach that jointly considers aspects and targets when inferring sentiments. To capture and quantify relationships between targets and context words, Octa uses a selective self-attention mechanism that handles implicit or missing targets. Specifically, Octa involves two layers of attention mechanisms for, respectively, selective attention between targets and context words and attention over words based on aspects. On benchmark datasets, Octa outperforms leading models by a large margin, yielding (absolute) gains in accuracy of 1.6% to 4.3%.

Commitments and requests are a hallmark of collaborative communication, especially in team settings. Identifying specific tasks being committed to or request from emails and chat messages can enable important downstream tasks, such as producing todo lists, reminders, and calendar entries. State-of-the-art approaches for task identification rely on large annotated datasets, which are not always available, especially for domain-specific tasks. Accordingly, we propose Lin, an unsupervised approach of identifying tasks that leverages dependency parsing and VerbNet. Our evaluations show that Lin yields comparable or more accurate results than supervised models on domains with large training sets, and maintains its excellent performance on unseen domains.

Opinionated text often involves attributes such as authorship and location that influence the sentiments expressed for different aspects. We posit that structural and semantic correspondence is both prevalent in opinionated text, especially when associated with attributes, and crucial in accurately revealing its latent aspect and sentiment structure. However, it is not recognized by existing approaches. We propose Trait, an unsupervised probabilistic model that discovers aspects and sentiments from text and associates them with different attributes. To this end, Trait infers and leverages structural and semantic correspondence using a Markov Random Field. We show empirically that by incorporating attributes explicitly Trait significantly outperforms state-of-the-art baselines both by generating attribute profiles that accord with our intuitions, as shown via visualization, and yielding topics of greater semantic cohesion.

We propose Limbic, an unsupervised probabilistic model that addresses the problem of discovering aspects and sentiments and associating them with authors of opinionated texts. Limbic combines three ideas, incorporating authors, discourse relations, and word embeddings. For discourse relations, Limbic adopts a generative process regularized by a Markov Random Field. To promote words with high semantic similarity into the same topic, Limbic captures semantic regularities from word embeddings via a generalized Pólya Urn process. We demonstrate that Limbic (1) discovers aspects associated with sentiments with high lexical diversity; (2) outperforms state-of-the-art models by a substantial margin in topic cohesion and sentiment classification.