Incorporating handwritten domain scripts into neural-based task-oriented dialogue systems may be an effective way to reduce the need for large sets of annotated dialogues. In this paper, we investigate how the use of domain scripts written by conversational designers affects the performance of neural-based dialogue systems. To support this investigation, we propose the Conversational-Logic-Injection-in-Neural-Network system (CLINN) where domain scripts are coded in semi-logical rules. By using CLINN, we evaluated semi-logical rules produced by a team of differently-skilled conversational designers. We experimented with the Restaurant domain of the MultiWOZ dataset. Results show that external knowledge is extremely important for reducing the need for annotated examples for conversational systems. In fact, rules from conversational designers used in CLINN significantly outperform a state-of-the-art neural-based dialogue system when trained with smaller sets of annotated dialogues.

Word embeddings are powerful dictionaries, which may easily capture language variations. However, these dictionaries fail to give sense to rare words, which are surprisingly often covered by traditional dictionaries. In this paper, we propose to use definitions retrieved in traditional dictionaries to produce word embeddings for rare words. For this purpose, we introduce two methods: Definition Neural Network (DefiNNet) and Define BERT (DefBERT). In our experiments, DefiNNet and DefBERT significantly outperform state-of-the-art as well as baseline methods devised for producing embeddings of unknown words. In fact, DefiNNet significantly outperforms FastText, which implements a method for the same task-based on n-grams, and DefBERT significantly outperforms the BERT method for OOV words. Then, definitions in traditional dictionaries are useful to build word embeddings for rare words.

Hate speech recognizers may mislabel sentences by not considering the different opinions that society has on selected topics. In this paper, we show how explainable machine learning models based on syntax can help to understand the motivations that induce a sentence to be offensive to a certain demographic group. By comparing and contrasting the results, we show the key points that make a sentence labeled as hate speech and how this varies across different ethnic groups.