Multilingual models, such as M-BERT and XLM-R, have gained increasing popularity, due to their zero-shot cross-lingual transfer learning capabilities. However, their generalization ability is still inconsistent for typologically diverse languages and across different benchmarks. Recently, meta-learning has garnered attention as a promising technique for enhancing transfer learning under low-resource scenarios: particularly for cross-lingual transfer in Natural Language Understanding (NLU). In this work, we propose X-METRA-ADA, a cross-lingual MEta-TRAnsfer learning ADAptation approach for NLU. Our approach adapts MAML, an optimization-based meta-learning approach, to learn to adapt to new languages. We extensively evaluate our framework on two challenging cross-lingual NLU tasks: multilingual task-oriented dialog and typologically diverse question answering. We show that our approach outperforms naive fine-tuning, reaching competitive performance on both tasks for most languages. Our analysis reveals that X-METRA-ADA can leverage limited data for faster adaptation.

Event trigger extraction is an information extraction task of practical utility, yet it is challenging due to the difficulty of disambiguating word sense meaning. Previous approaches rely extensively on hand-crafted language-specific features and are applied mainly to English for which annotated datasets and Natural Language Processing (NLP) tools are available. However, the availability of such resources varies from one language to another. Recently, contextualized Bidirectional Encoder Representations from Transformers (BERT) models have established state-of-the-art performance for a variety of NLP tasks. However, there has not been much effort in exploring language transfer using BERT for event extraction. In this work, we treat event trigger extraction as a sequence tagging problem and propose a cross-lingual framework for training it without any hand-crafted features. We experiment with different flavors of transfer learning from high-resourced to low-resourced languages and compare the performance of different multilingual embeddings for event trigger extraction. Our results show that training in a multilingual setting outperforms language-specific models for both English and Chinese. Our work is the first to experiment with two event architecture variants in a cross-lingual setting, to show the effectiveness of contextualized embeddings obtained using BERT, and to explore and analyze its performance on Arabic.

We propose a new method to detect when users express the intent to leave a service, also known as churn. While previous work focuses solely on social media, we show that this intent can be detected in chatbot conversations. As companies increasingly rely on chatbots they need an overview of potentially churny users. To this end, we crowdsource and publish a dataset of churn intent expressions in chatbot interactions in German and English. We show that classifiers trained on social media data can detect the same intent in the context of chatbots. We introduce a classification architecture that outperforms existing work on churn intent detection in social media. Moreover, we show that, using bilingual word embeddings, a system trained on combined English and German data outperforms monolingual approaches. As the only existing dataset is in English, we crowdsource and publish a novel dataset of German tweets. We thus underline the universal aspect of the problem, as examples of churn intent in English help us identify churn in German tweets and chatbot conversations.