Collecting and annotating task-oriented dialogues is time-consuming and costly. Thus, zero and few shot learning for dialogue tasks presents an exciting opportunity. In this work, we propose an in-context (IC) learning framework for zero-shot and few-shot learning dialogue state tracking (DST), where a large pretrained language model (LM) takes a test instance and a few exemplars as input, and directly decodes the dialogue state without any parameter updates. This approach is more flexible and scalable than prior DST work when adapting to new domains and scenarios. To better leverage a tabular domain description in the LM prompt, we reformulate DST into a text-to-SQL problem. We also propose a novel approach to retrieve annotated dialogues as exemplars. Empirical results on MultiWOZ show that our method IC-DST substantially outperforms previous fine-tuned state-of-the-art models in few-shot settings. In addition, we test IC-DST in zero-shot settings, in which the model only takes a fixed task instruction as input, finding that it outperforms previous zero-shot methods by a large margin.

Human conversations can evolve in many different ways, creating challenges for automatic understanding and summarization. Goal-oriented conversations often have meaningful sub-dialogue structure, but it can be highly domain-dependent. This work introduces an unsupervised approach to learning hierarchical conversation structure, including turn and sub-dialogue segment labels, corresponding roughly to dialogue acts and sub-tasks, respectively. The decoded structure is shown to be useful in enhancing neural models of language for three conversation-level understanding tasks. Further, the learned finite-state sub-dialogue network is made interpretable through automatic summarization.

Compared to standard retrieval tasks, passage retrieval for conversational question answering (CQA) poses new challenges in understanding the current user question, as each question needs to be interpreted within the dialogue context. Moreover, it can be expensive to re-train well-established retrievers such as search engines that are originally developed for non-conversational queries. To facilitate their use, we develop a query rewriting model CONQRR that rewrites a conversational question in the context into a standalone question. It is trained with a novel reward function to directly optimize towards retrieval using reinforcement learning and can be adapted to any off-the-shelf retriever. CONQRR achieves state-of-the-art results on a recent open-domain CQA dataset containing conversations from three different sources, and is effective for two different off-the-shelf retrievers. Our extensive analysis also shows the robustness of CONQRR to out-of-domain dialogues as well as to zero query rewriting supervision.

Identifying relevant knowledge to be used in conversational systems that are grounded in long documents is critical to effective response generation. We introduce a knowledge identification model that leverages the document structure to provide dialogue-contextualized passage encodings and better locate knowledge relevant to the conversation. An auxiliary loss captures the history of dialogue-document connections. We demonstrate the effectiveness of our model on two document-grounded conversational datasets and provide analyses showing generalization to unseen documents and long dialogue contexts.

Task-oriented conversational systems often use dialogue state tracking to represent the user’s intentions, which involves filling in values of pre-defined slots. Many approaches have been proposed, often using task-specific architectures with special-purpose classifiers. Recently, good results have been obtained using more general architectures based on pretrained language models. Here, we introduce a new variation of the language modeling approach that uses schema-driven prompting to provide task-aware history encoding that is used for both categorical and non-categorical slots. We further improve performance by augmenting the prompting with schema descriptions, a naturally occurring source of in-domain knowledge. Our purely generative system achieves state-of-the-art performance on MultiWOZ 2.2 and achieves competitive performance on two other benchmarks: MultiWOZ 2.1 and M2M. The data and code will be available at https://github.com/chiahsuan156/DST-as-Prompting.

Tables in web documents are pervasive and can be directly used to answer many of the queries searched on the web, motivating their integration in question answering. Very often information presented in tables is succinct and hard to interpret with standard language representations. On the other hand, tables often appear within textual context, such as an article describing the table. Using the information from an article as additional context can potentially enrich table representations. In this work we aim to improve question answering from tables by refining table representations based on information from surrounding text. We also present an effective method to combine text and table-based predictions for question answering from full documents, obtaining significant improvements on the Natural Questions dataset (Kwiatkowski et al., 2019).

Disfluencies in spontaneous speech are known to be associated with prosodic disruptions. However, most algorithms for disfluency detection use only word transcripts. Integrating prosodic cues has proved difficult because of the many sources of variability affecting the acoustic correlates. This paper introduces a new approach to extracting acoustic-prosodic cues using text-based distributional prediction of acoustic cues to derive vector z-score features (innovations). We explore both early and late fusion techniques for integrating text and prosody, showing gains over a high-accuracy text-only model.

Individual differences in speakers are reflected in their language use as well as in their interests and opinions. Characterizing these differences can be useful in human-computer interaction, as well as analysis of human-human conversations. In this work, we introduce a neural model for learning a dynamically updated speaker embedding in a conversational context. Initial model training is unsupervised, using context-sensitive language generation as an objective, with the context being the conversation history. Further fine-tuning can leverage task-dependent supervised training. The learned neural representation of speakers is shown to be useful for content ranking in a socialbot and dialog act prediction in human-human conversations.

We introduce a general framework for several information extraction tasks that share span representations using dynamically constructed span graphs. The graphs are dynamically constructed by selecting the most confident entity spans and linking these nodes with confidence-weighted relation types and coreferences. The dynamic span graph allow coreference and relation type confidences to propagate through the graph to iteratively refine the span representations. This is unlike previous multi-task frameworks for information extraction in which the only interaction between tasks is in the shared first-layer LSTM. Our framework significantly outperforms state-of-the-art on multiple information extraction tasks across multiple datasets reflecting different domains. We further observe that the span enumeration approach is good at detecting nested span entities, with significant F1 score improvement on the ACE dataset.

Automated essay scoring systems typically rely on hand-crafted features to predict essay quality, but such systems are limited by the cost of feature engineering. Neural networks offer an alternative to feature engineering, but they typically require more annotated data. This paper explores network structures, contextualized embeddings and pre-training strategies aimed at capturing discourse characteristics of essays. Experiments on three essay scoring tasks show benefits from all three strategies in different combinations, with simpler architectures being more effective when less training data is available.

This paper presents a novel approach for modeling threaded discussions on social media using a graph-structured bidirectional LSTM (long-short term memory) which represents both hierarchical and temporal conversation structure. In experiments with a task of predicting popularity of comments in Reddit discussions, the proposed model outperforms a node-independent architecture for different sets of input features. Analyses show a benefit to the model over the full course of the discussion, improving detection in both early and late stages. Further, the use of language cues with the bidirectional tree state updates helps with identifying controversial comments.

A context-aware language model uses location, user and/or domain metadata (context) to adapt its predictions. In neural language models, context information is typically represented as an embedding and it is given to the RNN as an additional input, which has been shown to be useful in many applications. We introduce a more powerful mechanism for using context to adapt an RNN by letting the context vector control a low-rank transformation of the recurrent layer weight matrix. Experiments show that allowing a greater fraction of the model parameters to be adjusted has benefits in terms of perplexity and classification for several different types of context.

This paper describes our submission for SemEval 2018 Task 7 shared task on semantic relation extraction and classification in scientific papers. Our model is based on the end-to-end relation extraction model of (Miwa and Bansal, 2016) with several enhancements such as character-level encoding attention mechanism on selecting pretrained concept candidate embeddings. Our official submission ranked the second in relation classification task (Subtask 1.1 and Subtask 2 Senerio 2), and the first in the relation extraction task (Subtask 2 Scenario 1).

We introduce a multi-task setup of identifying entities, relations, and coreference clusters in scientific articles. We create SciERC, a dataset that includes annotations for all three tasks and develop a unified framework called SciIE with shared span representations. The multi-task setup reduces cascading errors between tasks and leverages cross-sentence relations through coreference links. Experiments show that our multi-task model outperforms previous models in scientific information extraction without using any domain-specific features. We further show that the framework supports construction of a scientific knowledge graph, which we use to analyze information in scientific literature.

In conversational speech, the acoustic signal provides cues that help listeners disambiguate difficult parses. For automatically parsing spoken utterances, we introduce a model that integrates transcribed text and acoustic-prosodic features using a convolutional neural network over energy and pitch trajectories coupled with an attention-based recurrent neural network that accepts text and prosodic features. We find that different types of acoustic-prosodic features are individually helpful, and together give statistically significant improvements in parse and disfluency detection F1 scores over a strong text-only baseline. For this study with known sentence boundaries, error analyses show that the main benefit of acoustic-prosodic features is in sentences with disfluencies, attachment decisions are most improved, and transcription errors obscure gains from prosody.

This paper addresses the problem of community membership detection using only text features in a scenario where a small number of positive labeled examples defines the community. The solution introduces an unsupervised proxy task for learning user embeddings: user re-identification. Experiments with 16 different communities show that the resulting embeddings are more effective for community membership identification than common unsupervised representations.

We present Sounding Board, a social chatbot that won the 2017 Amazon Alexa Prize. The system architecture consists of several components including spoken language processing, dialogue management, language generation, and content management, with emphasis on user-centric and content-driven design. We also share insights gained from large-scale online logs based on 160,000 conversations with real-world users.

Evaluation of text difficulty is important both for downstream tasks like text simplification, and for supporting educators in classrooms. Existing work on automated text complexity analysis uses linear models with engineered knowledge-driven features as inputs. While this offers interpretability, these models have lower accuracy for shorter texts. Traditional readability metrics have the additional drawback of not generalizing to informational texts such as science. We propose a neural approach, training on science and other informational texts, to mitigate both problems. Our results show that neural methods outperform knowledge-based linear models for short texts, and have the capacity to generalize to genres not present in the training data.

Query auto-completion is a search engine feature whereby the system suggests completed queries as the user types. Recently, the use of a recurrent neural network language model was suggested as a method of generating query completions. We show how an adaptable language model can be used to generate personalized completions and how the model can use online updating to make predictions for users not seen during training. The personalized predictions are significantly better than a baseline that uses no user information.

Knowledge of the association between assessment questions and the skills required to solve them is necessary for analysis of student learning. This association, often represented as a Q-matrix, is either hand-labeled by domain experts or learned as latent variables given a large student response data set. As a means of automating the match to formal standards, this paper uses neural text classification methods, leveraging the language in the standards documents to identify online text for a proxy training task. Experiments involve identifying the topic and crosscutting concepts of middle school science questions leveraging multi-task training. Results show that it is possible to automatically build a Q-matrix without student response data and using a modest number of hand-labeled questions.

We develop a novel factored neural model that learns comment embeddings in an unsupervised way leveraging the structure of distributional context in online discussion forums. The model links different context with related language factors in the embedding space, providing a way to interpret the factored embeddings. Evaluated on a community endorsement prediction task using a large collection of topic-varying Reddit discussions, the factored embeddings consistently achieve improvement over other text representations. Qualitative analysis shows that the model captures community style and topic, as well as response trigger patterns.

This paper addresses the problem of extracting keyphrases from scientific articles and categorizing them as corresponding to a task, process, or material. We cast the problem as sequence tagging and introduce semi-supervised methods to a neural tagging model, which builds on recent advances in named entity recognition. Since annotated training data is scarce in this domain, we introduce a graph-based semi-supervised algorithm together with a data selection scheme to leverage unannotated articles. Both inductive and transductive semi-supervised learning strategies outperform state-of-the-art information extraction performance on the 2017 SemEval Task 10 ScienceIE task.

While both spoken and written language processing stand to benefit from parsing, the standard Parseval metrics (Black et al., 1991) and their canonical implementation (Sekine and Collins, 1997) are only useful for text. The Parseval metrics are undefined when the words input to the parser do not match the words in the gold standard parse tree exactly, and word errors are unavoidable with automatic speech recognition (ASR) systems. To fill this gap, we have developed a publicly available tool for scoring parses that implements a variety of metrics which can handle mismatches in words and segmentations, including: alignment-based bracket evaluation, alignment-based dependency evaluation, and a dependency evaluation that does not require alignment. We describe the different metrics, how to use the tool, and the outcome of an extensive set of experiments on the sensitivity.