Each utterance in multi-turn empathetic dialogues has features such as emotion, keywords, and utterance-level meaning. Feature transitions between utterances occur naturally. However, existing approaches fail to perceive the transitions because they extract features for the context at the coarse-grained level. To solve the above issue, we propose a novel approach of recognizing feature transitions between utterances, which helps understand the dialogue flow and better grasp the features of utterance that needs attention. Also, we introduce a response generation strategy to help focus on emotion and keywords related to appropriate features when generating responses. Experimental results show that our approach outperforms baselines and especially, achieves significant improvements on multi-turn dialogues.

We propose a novel topic-guided coherence modeling (TGCM) for sentence ordering. Our attention based pointer decoder directly utilize sentence vectors in a permutation-invariant manner, without being compressed into a single fixed-length vector as the paragraph representation. Thus, TGCM can improve global dependencies among sentences and preserve relatively informative paragraph-level semantics. Moreover, to predict the next sentence, we capture topic-enhanced sentence-pair interactions between the current predicted sentence and each next-sentence candidate. With the coherent topical context matching, we promote local dependencies that help identify the tight semantic connections for sentence ordering. The experimental results show that TGCM outperforms state-of-the-art models from various perspectives.