As task-oriented dialog systems are becoming increasingly popular in our lives, more realistic tasks have been proposed and explored. However, new practical challenges arise. For instance, current dialog systems cannot effectively handle multiplesearch results when querying a database, due to the lack of such scenarios in existing public datasets. In this paper, we propose Database Search Result (DSR) Disambiguation, a novel task that focuses on disambiguating database search results, which enhances user experience by allowing them to choose from multiple options instead of just one. To study this task, we augment the popular task-oriented dialog datasets (MultiWOZ and SGD) with turns that resolve ambiguities by (a) synthetically generating turns through a pre-defined grammar, and (b) collecting human paraphrases for a subset. We find that training on our augmented dialog data improves the model’s ability to deal with ambiguous scenarios, without sacrificing performance on unmodified turns. Furthermore, pre-fine tuning and multi-task learning help our model to improve performance on DSR-disambiguation even in the absence of in-domain data, suggesting that it can be learned as a universal dialog skill. Our data and code will be made publicly available.

Identifying and integrating missing facts is a crucial task for knowledge graph completion to ensure robustness towards downstream applications such as question answering. Adding new facts for a knowledge graph in real world system often involves human verification effort, where candidate facts are verified for accuracy by human annotators. This process is labor-intensive, time-consuming, and inefficient since only a small number of missing facts can be identified. This paper proposes a simple but effective human-in-the-loop framework for fact collection that searches for a diverse set of highly relevant candidate facts for human annotation. Empirical results presented in this work demonstrate that the proposed solution leads to both improvements in i) the quality of the candidate facts as well as ii) the ability of discovering more facts to grow the knowledge graph without requiring additional human effort.

Transformers have reached remarkable success in sequence modeling. However, these models have efficiency issues as they need to store all the history token-level representations as memory. We present Memformer, an efficient neural network for sequence modeling, that utilizes an external dynamic memory to encode and retrieve past information. Our model achieves linear time complexity and constant memory space complexity when processing long sequences. We also propose a new optimization scheme, memory replay back-propagation (MRBP), which promotes long-range back-propagation through time with a significantly reduced memory requirement. Experimental results show that Memformer has achieved comparable performance compared against the baselines by using 8.1x less memory space and 3.2x faster on inference. Analysis of the attention pattern shows that our external memory slots can encode and retain important information through timesteps.

MultiWOZ (Budzianowski et al., 2018) is one of the most popular multi-domain taskoriented dialog datasets, containing 10K+ annotated dialogs covering eight domains. It has been widely accepted as a benchmark for various dialog tasks, e.g., dialog state tracking (DST), natural language generation (NLG) and end-to-end (E2E) dialog modeling. In this work, we identify an overlooked issue with dialog state annotation inconsistencies in the dataset, where a slot type is tagged inconsistently across similar dialogs leading to confusion for DST modeling. We propose an automated correction for this issue, which is present in 70% of the dialogs. Additionally, we notice that there is significant entity bias in the dataset (e.g., “cambridge” appears in 50% of the destination cities in the train domain). The entity bias can potentially lead to named entity memorization in generative models, which may go unnoticed as the test set suffers from a similar entity bias as well. We release a new test set with all entities replaced with unseen entities. Finally, we benchmark joint goal accuracy (JGA) of the state-of-theart DST baselines on these modified versions of the data. Our experiments show that the annotation inconsistency corrections lead to 7-10% improvement in JGA. On the other hand, we observe a 29% drop in JGA when models are evaluated on the new test set with unseen entities.

Recent years have seen important advances in the quality of state-of-the-art models, but this has come at the expense of models becoming less interpretable. This survey presents an overview of the current state of Explainable AI (XAI), considered within the domain of Natural Language Processing (NLP). We discuss the main categorization of explanations, as well as the various ways explanations can be arrived at and visualized. We detail the operations and explainability techniques currently available for generating explanations for NLP model predictions, to serve as a resource for model developers in the community. Finally, we point out the current gaps and encourage directions for future work in this important research area.

Knowledge-based question answering (KB_QA) has long focused on simple questions that can be answered from a single knowledge source, a manually curated or an automatically extracted KB. In this work, we look at answering complex questions which often require combining information from multiple sources. We present a novel KB-QA system, Multique, which can map a complex question to a complex query pattern using a sequence of simple queries each targeted at a specific KB. It finds simple queries using a neural-network based model capable of collective inference over textual relations in extracted KB and ontological relations in curated KB. Experiments show that our proposed system outperforms previous KB-QA systems on benchmark datasets, ComplexWebQuestions and WebQuestionsSP.

Structured representations of entity names are useful for many entity-related tasks such as entity normalization and variant generation. Learning the implicit structured representations of entity names without context and external knowledge is particularly challenging. In this paper, we present a novel learning framework that combines active learning and weak supervision to solve this problem. Our experimental evaluation show that this framework enables the learning of high-quality models from merely a dozen or so labeled examples.

Domain adaptation is an essential task in dialog system building because there are so many new dialog tasks created for different needs every day. Collecting and annotating training data for these new tasks is costly since it involves real user interactions. We propose a domain adaptive dialog generation method based on meta-learning (DAML). DAML is an end-to-end trainable dialog system model that learns from multiple rich-resource tasks and then adapts to new domains with minimal training samples. We train a dialog system model using multiple rich-resource single-domain dialog data by applying the model-agnostic meta-learning algorithm to dialog domain. The model is capable of learning a competitive dialog system on a new domain with only a few training examples in an efficient manner. The two-step gradient updates in DAML enable the model to learn general features across multiple tasks. We evaluate our method on a simulated dialog dataset and achieve state-of-the-art performance, which is generalizable to new tasks.

Entity resolution (ER) is the task of identifying different representations of the same real-world entities across databases. It is a key step for knowledge base creation and text mining. Recent adaptation of deep learning methods for ER mitigates the need for dataset-specific feature engineering by constructing distributed representations of entity records. While these methods achieve state-of-the-art performance over benchmark data, they require large amounts of labeled data, which are typically unavailable in realistic ER applications. In this paper, we develop a deep learning-based method that targets low-resource settings for ER through a novel combination of transfer learning and active learning. We design an architecture that allows us to learn a transferable model from a high-resource setting to a low-resource one. To further adapt to the target dataset, we incorporate active learning that carefully selects a few informative examples to fine-tune the transferred model. Empirical evaluation demonstrates that our method achieves comparable, if not better, performance compared to state-of-the-art learning-based methods while using an order of magnitude fewer labels.

User simulators are essential for training reinforcement learning (RL) based dialog models. The performance of the simulator directly impacts the RL policy. However, building a good user simulator that models real user behaviors is challenging. We propose a method of standardizing user simulator building that can be used by the community to compare dialog system quality using the same set of user simulators fairly. We present implementations of six user simulators trained with different dialog planning and generation methods. We then calculate a set of automatic metrics to evaluate the quality of these simulators both directly and indirectly. We also ask human users to assess the simulators directly and indirectly by rating the simulated dialogs and interacting with the trained systems. This paper presents a comprehensive evaluation framework for user simulator study and provides a better understanding of the pros and cons of different user simulators, as well as their impacts on the trained systems.

Fundamental to several knowledge-centric applications is the need to identify named entities from their textual mentions. However, entities lack a unique representation and their mentions can differ greatly. These variations arise in complex ways that cannot be captured using textual similarity metrics. However, entities have underlying structures, typically shared by entities of the same entity type, that can help reason over their name variations. Discovering, learning and manipulating these structures typically requires high manual effort in the form of large amounts of labeled training data and handwritten transformation programs. In this work, we propose an active-learning based framework that drastically reduces the labeled data required to learn the structures of entities. We show that programs for mapping entity mentions to their structures can be automatically generated using human-comprehensible labels. Our experiments show that our framework consistently outperforms both handwritten programs and supervised learning models. We also demonstrate the utility of our framework in relation extraction and entity resolution tasks.