State-of-the-art approaches for text classification leverage a transformer architecture with a linear layer on top that outputs a class distribution for a given prediction problem. While effective, this approach suffers from conceptual limitations that affect its utility in few-shot or zero-shot transfer learning scenarios. First, the number of classes to predict needs to be pre-defined. In a transfer learning setting, in which new classes are added to an already trained classifier, all information contained in a linear layer is therefore discarded, and a new layer is trained from scratch. Second, this approach only learns the semantics of classes implicitly from training examples, as opposed to leveraging the explicit semantic information provided by the natural language names of the classes. For instance, a classifier trained to predict the topics of news articles might have classes like “business” or “sports” that themselves carry semantic information. Extending a classifier to predict a new class named “politics” with only a handful of training examples would benefit from both leveraging the semantic information in the name of a new class and using the information contained in the already trained linear layer. This paper presents a novel formulation of text classification that addresses these limitations. It imbues the notion of the task at hand into the transformer model itself by factorizing arbitrary classification problems into a generic binary classification problem. We present experiments in few-shot and zero-shot transfer learning that show that our approach significantly outperforms previous approaches on small training data and can even learn to predict new classes with no training examples at all. The implementation of our model is publicly available at: https://github.com/flairNLP/flair.

We introduce a deep learning model to learn the set of enumerated job skills associated with a job description. In our analysis of a large-scale government job portal mycareersfuture.sg, we observe that as much as 65% of job descriptions miss describing a significant number of relevant skills. Our model addresses this task from the perspective of an extreme multi-label classification (XMLC) problem, where descriptions are the evidence for the binary relevance of thousands of individual skills. Building upon the current state-of-the-art language modeling approaches such as BERT, we show our XMLC method improves on an existing baseline solution by over 9% and 7% absolute improvements in terms of recall and normalized discounted cumulative gain. We further show that our approach effectively addresses the missing skills problem, and helps in recovering relevant skills that were missed out in the job postings by taking into account the structured semantic representation of skills and their co-occurrences through a Correlation Aware Bootstrapping process. We further show that our approach, to ensure the BERT-XMLC model accounts for structured semantic representation of skills and their co-occurrences through a Correlation Aware Bootstrapping process, effectively addresses the missing skills problem, and helps in recovering relevant skills that were missed out in the job postings. To facilitate future research and replication of our work, we have made the dataset and the implementation of our model publicly available.

Users participate in online discussion forums to learn from others and share their knowledge with the community. They often start a thread with a question or by sharing their new findings on a certain topic. We find that, unlike Community Question Answering, where questions are mostly factoid based, the threads in a forum are often open-ended (e.g., asking for recommendations from others) without a single correct answer. In this paper, we address the task of identifying helpful posts in a forum thread to help users comprehend long running discussion threads, which often contain repetitive or irrelevant posts. We propose a recurrent neural network based architecture to model (i) the relevance of a post regarding the original post starting the thread and (ii) the novelty it brings to the discussion, compared to the previous posts in the thread. Experimental results on different types of online forum datasets show that our model significantly outperforms the state-of-the-art neural network models for text classification.

With Health 2.0, patients and caregivers increasingly seek information regarding possible drug side effects during their medical treatments in online health communities. These are helpful platforms for non-professional medical opinions, yet pose risk of being unreliable in quality and insufficient in quantity to cover the wide range of potential drug reactions. Existing approaches which analyze such user-generated content in online forums heavily rely on feature engineering of both documents and users, and often overlook the relationships between posts within a common discussion thread. Inspired by recent advancements, we propose a neural architecture that models the textual content of user-generated documents and user experiences in online communities to predict side effects during treatment. Experimental results show that our proposed architecture outperforms baseline models.

Patients turn to Online Health Communities not only for information on specific conditions but also for emotional support. Previous research has indicated that the progression of emotional status can be studied through the linguistic patterns of an individual’s posts. We analyze a real-world dataset from the Mental Health section of HealthBoards.com. Estimated from the word usages in their posts, we find that the emotional progress across patients vary widely. We study the problem of predicting a patient’s emotional status in the future from her past posts and we propose a Recurrent Neural Network (RNN) based architecture to address it. We find that the future emotional status can be predicted with reasonable accuracy given her historical posts and participation features. Our evaluation results demonstrate the efficacy of our proposed architecture, by outperforming state-of-the-art approaches with over 0.13 reduction in Mean Absolute Error.