Imbalanced data distribution is a practical and common challenge in building production-level machine learning (ML) models in industry, where data usually exhibits long-tail distributions. For instance, in virtual AI Assistants, such as Google Assistant, Amazon Alexa and Apple Siri, the “play music” or “set timer” utterance is exposed to an order of magnitude more traffic than other skills. This can easily cause trained models to overfit to the majority classes, categories or intents, lead to model miscalibration. The uncalibrated models output unreliable (mostly overconfident) predictions, which are at high risk of affecting downstream decision-making systems. In this work, we study the calibration of production models in the industry use-case of predicting product return reason codes in customer service conversations of an online retail store; The returns reasons also exhibit class imbalance.To alleviate the resulting miscalibration in the production ML model, we streamline the model development and deployment using focal loss~{cite{lin2017focal}.We empirically show the effectiveness of model training with focal loss in learning better calibrated models, as compared to standard cross-entropy loss. Better calibration, in turn, enables better control of the precision-recall trade-off for the models deployed in production.

Task-oriented dialogue systems in industry settings need to have high conversational capability, be easily adaptable to changing situations and conform to business constraints. This paper describes a 3-step procedure to develop a conversational model that satisfies these criteria and can efficiently scale to rank a large set of response candidates. First, we provide a simple algorithm to semi-automatically create a high-coverage template set from historic conversations without any annotation. Second, we propose a neural architecture that encodes the dialogue context and applicable business constraints as profile features for ranking the next turn. Third, we describe a two-stage learning strategy with self-supervised training, followed by supervised fine-tuning on limited data collected through a human-in-the-loop platform. Finally, we describe offline experiments and present results of deploying our model with human-in-the-loop to converse with live customers online.

Despite the recent advances in opinion mining for written reviews, few works have tackled the problem on other sources of reviews. In light of this issue, we propose a multi-modal approach for mining fine-grained opinions from video reviews that is able to determine the aspects of the item under review that are being discussed and the sentiment orientation towards them. Our approach works at the sentence level without the need for time annotations and uses features derived from the audio, video and language transcriptions of its contents.We evaluate our approach on two datasets and show that leveraging the video and audio modalities consistently provides increased performance over text-only baselines, providing evidence these extra modalities are key in better understanding video reviews.

In this paper we study how different ways of combining character and word-level representations affect the quality of both final word and sentence representations. We provide strong empirical evidence that modeling characters improves the learned representations at the word and sentence levels, and that doing so is particularly useful when representing less frequent words. We further show that a feature-wise sigmoid gating mechanism is a robust method for creating representations that encode semantic similarity, as it performed reasonably well in several word similarity datasets. Finally, our findings suggest that properly capturing semantic similarity at the word level does not consistently yield improved performance in downstream sentence-level tasks.

In this paper we introduce our system for the task of Irony detection in English tweets, a part of SemEval 2018. We propose representation learning approach that relies on a multi-layered bidirectional LSTM, without using external features that provide additional semantic information. Although our model is able to outperform the baseline in the validation set, our results show limited generalization power over the test set. Given the limited size of the dataset, we think the usage of more pre-training schemes would greatly improve the obtained results.

Predicting context-dependent and non-literal utterances like sarcastic and ironic expressions still remains a challenging task in NLP, as it goes beyond linguistic patterns, encompassing common sense and shared knowledge as crucial components. To capture complex morpho-syntactic features that can usually serve as indicators for irony or sarcasm across dynamic contexts, we propose a model that uses character-level vector representations of words, based on ELMo. We test our model on 7 different datasets derived from 3 different data sources, providing state-of-the-art performance in 6 of them, and otherwise offering competitive results.

In this paper we describe our system designed for the WASSA 2018 Implicit Emotion Shared Task (IEST), which obtained 2nd place out of 30 teams with a test macro F1 score of 0.710. The system is composed of a single pre-trained ELMo layer for encoding words, a Bidirectional Long-Short Memory Network BiLSTM for enriching word representations with context, a max-pooling operation for creating sentence representations from them, and a Dense Layer for projecting the sentence representations into label space. Our official submission was obtained by ensembling 6 of these models initialized with different random seeds. The code for replicating this paper is available at https://github.com/jabalazs/implicit_emotion.

We propose to study the generation of descriptions from source code changes by integrating the messages included on code commits and the intra-code documentation inside the source in the form of docstrings. Our hypothesis is that although both types of descriptions are not directly aligned in semantic terms —one explaining a change and the other the actual functionality of the code being modified— there could be certain common ground that is useful for the generation. To this end, we propose an architecture that uses the source code-docstring relationship to guide the description generation. We discuss the results of the approach comparing against a baseline based on a sequence-to-sequence model, using standard automatic natural language generation metrics as well as with a human study, thus offering a comprehensive view of the feasibility of the approach.

Video reviews are the natural evolution of written product reviews. In this paper we target this phenomenon and introduce the first dataset created from closed captions of YouTube product review videos as well as a new attention-RNN model for aspect extraction and joint aspect extraction and sentiment classification. Our model provides state-of-the-art performance on aspect extraction without requiring the usage of hand-crafted features on the SemEval ABSA corpus, while it outperforms the baseline on the joint task. In our dataset, the attention-RNN model outperforms the baseline for both tasks, but we observe important performance drops for all models in comparison to SemEval. These results, as well as further experiments on domain adaptation for aspect extraction, suggest that differences between speech and written text, which have been discussed extensively in the literature, also extend to the domain of product reviews, where they are relevant for fine-grained opinion mining.

In this paper we present the model used by the team Rivercorners for the 2017 RepEval shared task. First, our model separately encodes a pair of sentences into variable-length representations by using a bidirectional LSTM. Later, it creates fixed-length raw representations by means of simple aggregation functions, which are then refined using an attention mechanism. Finally it combines the refined representations of both sentences into a single vector to be used for classification. With this model we obtained test accuracies of 72.057% and 72.055% in the matched and mismatched evaluation tracks respectively, outperforming the LSTM baseline, and obtaining performances similar to a model that relies on shared information between sentences (ESIM). When using an ensemble both accuracies increased to 72.247% and 72.827% respectively.