Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semisupervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pretraining both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6%) than the second place.

Tuning pre-trained language models (PLMs) with task-specific prompts has been a promising approach for text classification. Particularly, previous studies suggest that prompt-tuning has remarkable superiority in the low-data scenario over the generic fine-tuning methods with extra classifiers. The core idea of prompt-tuning is to insert text pieces, i.e., template, to the input and transform a classification problem into a masked language modeling problem, where a crucial step is to construct a projection, i.e., verbalizer, between a label space and a label word space. A verbalizer is usually handcrafted or searched by gradient descent, which may lack coverage and bring considerable bias and high variances to the results. In this work, we focus on incorporating external knowledge into the verbalizer, forming a knowledgeable prompttuning (KPT), to improve and stabilize prompttuning. Specifically, we expand the label word space of the verbalizer using external knowledge bases (KBs) and refine the expanded label word space with the PLM itself before predicting with the expanded label word space. Extensive experiments on zero and few-shot text classification tasks demonstrate the effectiveness of knowledgeable prompt-tuning.

Automatic product attribute value extraction refers to the task of identifying values of an attribute from the product information. Product attributes are essential in improving online shopping experience for customers. Most existing methods focus on extracting attribute values from product title and description.However, in many real-world applications, a product is usually represented by multiple modalities beyond title and description, such as product specifications, text and visual information from the product image, etc. In this paper, we propose SMARTAVE, a Structure Mltimodal trAnsformeR for producT Attribute Value Extraction, which jointly encodes the structured product information from multiple modalities. Specifically, in SMARTAVE encoder, we introduce hyper-tokens to represent the modality-level information, and local-tokens to represent the original text and visual inputs. Structured attention patterns are designed among the hyper-tokens and local-tokens for learning effective product representation. The attribute values are then extracted based on the learned embeddings. We conduct extensive experiments on two multimodal product datasets. Experimental results demonstrate the superior performance of the proposed approach over several state-of-the-art methods. Ablation studies validate the effectiveness of the structured attentions in modeling the multimodal product information.

Recently, retrieval models based on dense representations are dominant in passage retrieval tasks, due to their outstanding ability in terms of capturing semantics of input text compared to the traditional sparse vector space models. A common practice of dense retrieval models is to exploit a dual-encoder architecture to represent a query and a passage independently. Though efficient, such a structure loses interaction between the query-passage pair, resulting in inferior accuracy. To enhance the performance of dense retrieval models without loss of efficiency, we propose a GNN-encoder model in which query (passage) information is fused into passage (query) representations via graph neural networks that are constructed by queries and their top retrieved passages. By this means, we maintain a dual-encoder structure, and retain some interaction information between query-passage pairs in their representations, which enables us to achieve both efficiency and efficacy in passage retrieval. Evaluation results indicate that our method significantly outperforms the existing models on MSMARCO, Natural Questions and TriviaQA datasets, and achieves the new state-of-the-art on these datasets.

Text matching is a fundamental research problem in natural language understanding. Interaction-based approaches treat the text pair as a single sequence and encode it through cross encoders, while representation-based models encode the text pair independently with siamese or dual encoders. Interaction-based models require dense computations and thus are impractical in real-world applications. Representation-based models have become the mainstream paradigm for efficient text matching. However, these models suffer from severe performance degradation due to the lack of interactions between the pair of texts. To remedy this, we propose a Virtual InteRacTion mechanism (VIRT) for improving representation-based text matching while maintaining its efficiency. In particular, we introduce an interactive knowledge distillation module that is only applied during training. It enables deep interaction between texts by effectively transferring knowledge from the interaction-based model. A light interaction strategy is designed to fully leverage the learned interactive knowledge. Experimental results on six text matching benchmarks demonstrate the superior performance of our method over several state-of-the-art representation-based models. We further show that VIRT can be integrated into existing methods as plugins to lift their performances.

Discovering out-of-domain (OOD) intent is important for developing new skills in task-oriented dialogue systems. The key challenges lie in how to transfer prior in-domain (IND) knowledge to OOD clustering, as well as jointly learn OOD representations and cluster assignments. Previous methods suffer from in-domain overfitting problem, and there is a natural gap between representation learning and clustering objectives. In this paper, we propose a unified K-nearest neighbor contrastive learning framework to discover OOD intents. Specifically, for IND pre-training stage, we propose a KCL objective to learn inter-class discriminative features, while maintaining intra-class diversity, which alleviates the in-domain overfitting problem. For OOD clustering stage, we propose a KCC method to form compact clusters by mining true hard negative samples, which bridges the gap between clustering and representation learning. Extensive experiments on three benchmark datasets show that our method achieves substantial improvements over the state-of-the-art methods.

Prompt-tuning has shown appealing performance in few-shot classification by virtue of its capability in effectively exploiting pre-trained knowledge. This motivates us to check the hypothesis that prompt-tuning is also a promising choice for long-tailed classification, since the tail classes are intuitively few-shot ones. To achieve this aim, we conduct empirical studies to examine the hypothesis. The results demonstrate that prompt-tuning makes pretrained language models at least good long-tailed learners. For intuitions on why prompt-tuning can achieve good performance in long-tailed classification, we carry out in-depth analyses by progressively bridging the gap between prompt-tuning and commonly used finetuning. The summary is that the classifier structure and parameterization form the key to making good long-tailed learners, in comparison with the less important input structure. Finally, we verify the applicability of our finding to few-shot classification.

Detecting out-of-domain (OOD) intents from user queries is essential for avoiding wrong operations in task-oriented dialogue systems. The key challenge is how to distinguish in-domain (IND) and OOD intents. Previous methods ignore the alignment between representation learning and scoring function, limiting the OOD detection performance. In this paper, we propose a unified neighborhood learning framework (UniNL) to detect OOD intents. Specifically, we design a KNCL objective for representation learning, and introduce a KNN-based scoring function for OOD detection. We aim to align representation learning with scoring function. Experiments and analysis on two benchmark datasets show the effectiveness of our method.

Prompt tuning learns soft prompts to condition the frozen Pre-trained Language Models (PLMs) for performing downstream tasks in a parameter-efficient manner. While prompt tuning has gradually reached the performance level of fine-tuning as the model scale increases, there is still a large performance gap between prompt tuning and fine-tuning for models of moderate and small scales (typically less than 11B parameters). In this paper, we empirically show that the trained prompt tokens can have a negative impact on a downstream task and thus degrade its performance. To bridge the gap, we propose a novel Prompt tuning model with an eXtremely small scale (XPrompt) under the regime of lottery tickets hypothesis. Specifically, XPrompt eliminates the negative prompt tokens at different granularity levels through a hierarchical structured pruning, yielding a more parameter-efficient prompt yet with a competitive performance. Comprehensive experiments are carried out on the SuperGLUE tasks, and the results indicate that XPrompt is able to close the performance gap at smaller model scales.

Traditional intent classification models are based on a pre-defined intent set and only recognize limited in-domain (IND) intent classes. But users may input out-of-domain (OOD) queries in a practical dialogue system. Such OOD queries can provide directions for future improvement. In this paper, we define a new task, Generalized Intent Discovery (GID), which aims to extend an IND intent classifier to an open-world intent set including IND and OOD intents. We hope to simultaneously classify a set of labeled IND intent classes while discovering and recognizing new unlabeled OOD types incrementally. We construct three public datasets for different application scenarios and propose two kinds of frameworks, pipeline-based and end-to-end for future work. Further, we conduct exhaustive experiments and qualitative analysis to comprehend key challenges and provide new guidance for future GID research.

Pre-trained Language Models (PLMs) have achieved remarkable performance gains across numerous downstream tasks in natural language understanding. Various Chinese PLMs have been successively proposed for learning better Chinese language representation. However, most current models use Chinese characters as inputs and are not able to encode semantic information contained in Chinese words. While recent pre-trained models incorporate both words and characters simultaneously, they usually suffer from deficient semantic interactions and fail to capture the semantic relation between words and characters. To address the above issues, we propose a simple yet effective PLM CLOWER, which adopts the Contrastive Learning Over Word and charactER representations. In particular, CLOWER implicitly encodes the coarse-grained information (i.e., words) into the fine-grained representations (i.e., characters) through contrastive learning on multi-grained information. CLOWER is of great value in realistic scenarios since it can be easily incorporated into any existing fine-grained based PLMs without modifying the production pipelines. Extensive experiments conducted on a range of downstream tasks demonstrate the superior performance of CLOWER over several state-of-the-art baselines.

Structural bias has recently been exploited for aspect sentiment triplet extraction (ASTE) and led to improved performance. On the other hand, it is recognized that explicitly incorporating structural bias would have a negative impact on efficiency, whereas pretrained language models (PLMs) can already capture implicit structures. Thus, a natural question arises: Is structural bias still a necessity in the context of PLMs? To answer the question, we propose to address the efficiency issues by using an adapter to integrate structural bias in the PLM and using a cheap-to-compute relative position structure in place of the syntactic dependency structure. Benchmarking evaluation is conducted on the SemEval datasets. The results show that our proposed structural adapter is beneficial to PLMs and achieves state-of-the-art performance over a range of strong baselines, yet with a light parameter demand and low latency. Meanwhile, we give rise to the concern that the current evaluation default with data of small scale is under-confident. Consequently, we release a large-scale dataset for ASTE. The results on the new dataset hint that the structural adapter is confidently effective and efficient to a large scale. Overall, we draw the conclusion that structural bias shall still be a necessity even with PLMs.

Recently, the retrieval models based on dense representations have been gradually applied in the first stage of the document retrieval tasks, showing better performance than traditional sparse vector space models. To obtain high efficiency, the basic structure of these models is Bi-encoder in most cases. However, this simple structure may cause serious information loss during the encoding of documents since the queries are agnostic. To address this problem, we design a method to mimic the queries to each of the documents by an iterative clustering process and represent the documents by multiple pseudo queries (i.e., the cluster centroids). To boost the retrieval process using approximate nearest neighbor search library, we also optimize the matching function with a two-step score calculation procedure. Experimental results on several popular ranking and QA datasets show that our model can achieve state-of-the-art results while still remaining high efficiency.

Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are constructed for ACSA and RP separately, which may limit the further exploitation of both tasks. To address the problem and advance related researches, we present a large-scale Chinese restaurant review dataset ASAP including 46, 730 genuine reviews from a leading online-to-offline (O2O) e-commerce platform in China. Besides a 5-star scale rating, each review is manually annotated according to its sentiment polarities towards 18 pre-defined aspect categories. We hope the release of the dataset could shed some light on the field of sentiment analysis. Moreover, we propose an intuitive yet effective joint model for ACSA and RP. Experimental results demonstrate that the joint model outperforms state-of-the-art baselines on both tasks.

This paper describes the submission systems of Alibaba for WMT18 shared news translation task. We participated in 5 translation directions including English ↔ Russian, English ↔ Turkish in both directions and English → Chinese. Our systems are based on Google’s Transformer model architecture, into which we integrated the most recent features from the academic research. We also employed most techniques that have been proven effective during the past WMT years, such as BPE, back translation, data selection, model ensembling and reranking, at industrial scale. For some morphologically-rich languages, we also incorporated linguistic knowledge into our neural network. For the translation tasks in which we have participated, our resulting systems achieved the best case sensitive BLEU score in all 5 directions. Notably, our English → Russian system outperformed the second reranked system by 5 BLEU score.