Most existing dialogue systems fail to respond properly to potentially unsafe user utterances by either ignoring or passively agreeing with them. To address this issue, we introduce ProsocialDialog, the first large-scale multi-turn dialogue dataset to teach conversational agents to respond to problematic content following social norms. Covering diverse unethical, problematic, biased, and toxic situations, ProsocialDialog contains responses that encourage prosocial behavior, grounded in commonsense social rules (i.e., rules-of-thumb, RoTs). Created via a human-AI collaborative framework, ProsocialDialog consists of 58K dialogues, with 331K utterances, 160K unique RoTs, and 497K dialogue safety labels accompanied by free-form rationales.With this dataset, we introduce a dialogue safety detection module, Canary, capable of generating RoTs given conversational context, and a socially-informed dialogue agent, Prost. Empirical results show that Prost generates more socially acceptable dialogues compared to other state-of-the-art language and dialogue models in both in-domain and out-of-domain settings. Additionally, Canary effectively guides conversational agents and off-the-shelf language models to generate significantly more prosocial responses. Our work highlights the promise and importance of creating and steering conversational AI to be socially responsible.

Empathy is a complex cognitive ability based on the reasoning of others’ affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i) identifying which word is the cause for the other’s emotion from his or her utterance and (ii) reflecting those specific words in the response generation. However, previous approaches for recognizing emotion cause words in text require sub-utterance level annotations, which can be demanding. Taking inspiration from social cognition, we leverage a generative estimator to infer emotion cause words from utterances with no word-level label. Also, we introduce a novel method based on pragmatics to make dialogue models focus on targeted words in the input during generation. Our method is applicable to any dialogue models with no additional training on the fly. We show our approach improves multiple best-performing dialogue agents on generating more focused empathetic responses in terms of both automatic and human evaluation.

Knowledge is now starting to power neural dialogue agents. At the same time, the risk of misinformation and disinformation from dialogue agents also rises. Verifying the veracity of information from formal sources are widely studied in computational fact checking. In this work, we ask: How robust are fact checking systems on claims in colloquial style? We aim to open up new discussions in the intersection of fact verification and dialogue safety. In order to investigate how fact checking systems behave on colloquial claims, we transfer the styles of claims from FEVER (Thorne et al., 2018) into colloquialism. We find that existing fact checking systems that perform well on claims in formal style significantly degenerate on colloquial claims with the same semantics. Especially, we show that document retrieval is the weakest spot in the system even vulnerable to filler words, such as “yeah” and “you know”. The document recall of WikiAPI retriever (Hanselowski et al., 2018) which is 90.0% on FEVER, drops to 72.2% on the colloquial claims. We compare the characteristics of colloquial claims to those of claims in formal style, and demonstrate the challenging issues in them.

We present a novel data augmentation technique, CRA (Contextual Response Augmentation), which utilizes conversational context to generate meaningful samples for training. We also mitigate the issues regarding unbalanced context lengths by changing the input output format of the model such that it can deal with varying context lengths effectively. Specifically, our proposed model, trained with the proposed data augmentation technique, participated in the sarcasm detection task of FigLang2020, have won and achieves the best performance in both Reddit and Twitter datasets.

We explore the task of improving persona consistency of dialogue agents. Recent models tackling consistency often train with additional Natural Language Inference (NLI) labels or attach trained extra modules to the generative agent for maintaining consistency. However, such additional labels and training can be demanding. Also, we find even the best-performing persona-based agents are insensitive to contradictory words. Inspired by social cognition and pragmatics, we endow existing dialogue agents with public self-consciousness on the fly through an imaginary listener. Our approach, based on the Rational Speech Acts framework (Frank and Goodman, 2012), can enforce dialogue agents to refrain from uttering contradiction. We further extend the framework by learning the distractor selection, which has been usually done manually or randomly. Results on Dialogue NLI (Welleck et al., 2019) and PersonaChat (Zhang et al., 2018) dataset show that our approach reduces contradiction and improves consistency of existing dialogue models. Moreover, we show that it can be generalized to improve context-consistency beyond persona in dialogues.

We explore the problem of Audio Captioning: generating natural language description for any kind of audio in the wild, which has been surprisingly unexplored in previous research. We contribute a large-scale dataset of 46K audio clips with human-written text pairs collected via crowdsourcing on the AudioSet dataset. Our thorough empirical studies not only show that our collected captions are indeed faithful to audio inputs but also discover what forms of audio representation and captioning models are effective for the audio captioning. From extensive experiments, we also propose two novel components that help improve audio captioning performance: the top-down multi-scale encoder and aligned semantic attention.

We address the problem of abstractive summarization in two directions: proposing a novel dataset and a new model. First, we collect Reddit TIFU dataset, consisting of 120K posts from the online discussion forum Reddit. We use such informal crowd-generated posts as text source, in contrast with existing datasets that mostly use formal documents as source such as news articles. Thus, our dataset could less suffer from some biases that key sentences usually located at the beginning of the text and favorable summary candidates are already inside the text in similar forms. Second, we propose a novel abstractive summarization model named multi-level memory networks (MMN), equipped with multi-level memory to store the information of text from different levels of abstraction. With quantitative evaluation and user studies via Amazon Mechanical Turk, we show the Reddit TIFU dataset is highly abstractive and the MMN outperforms the state-of-the-art summarization models.

Variational autoencoders (VAE) combined with hierarchical RNNs have emerged as a powerful framework for conversation modeling. However, they suffer from the notorious degeneration problem, where the decoders learn to ignore latent variables and reduce to vanilla RNNs. We empirically show that this degeneracy occurs mostly due to two reasons. First, the expressive power of hierarchical RNN decoders is often high enough to model the data using only its decoding distributions without relying on the latent variables. Second, the conditional VAE structure whose generation process is conditioned on a context, makes the range of training targets very sparse; that is, the RNN decoders can easily overfit to the training data ignoring the latent variables. To solve the degeneration problem, we propose a novel model named Variational Hierarchical Conversation RNNs (VHCR), involving two key ideas of (1) using a hierarchical structure of latent variables, and (2) exploiting an utterance drop regularization. With evaluations on two datasets of Cornell Movie Dialog and Ubuntu Dialog Corpus, we show that our VHCR successfully utilizes latent variables and outperforms state-of-the-art models for conversation generation. Moreover, it can perform several new utterance control tasks, thanks to its hierarchical latent structure.