Chris Jacob


Language I/O: Our Solution for Multilingual Customer Support
Diego Bartolome | Silke Dodel | Chris Jacob
Proceedings of the 15th Biennial Conference of the Association for Machine Translation in the Americas (Volume 2: Users and Providers Track and Government Track)

In this presentation, we will highlight the key technological innovations provided by Language I/O, see below. Dynamic MT engine selection based on the customer, content type, language pair, the content itself, as well as other metadata. Our proprietary MT quality estimation mechanism that allows customers to control their human review budget. The Self-Improving Glossary technology to continuously learn new keywords and key phrases based on the actual content processed in the platform.

Language I/O Solution for Multilingual Customer Support
Diego Bartolome | Chris Jacob
Proceedings of the 23rd Annual Conference of the European Association for Machine Translation

We describe the multilingual customer solution by Language I/O in this paper. With data security and confidentiality ensured by the ISO 27001 certification, global corporations can turn monolingual customer support agents into efficient multilingual brand ambassadors in less than 24 hours. Our solution supports more than 100 languages.