Empathy, which is widely used in psychological counseling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within dialogue context, where the emotions are treated as a static variable throughout the conversations. However, emotions change dynamically between utterances, which makes previous works difficult to perceive the emotion flow and predict the correct emotion of the target response, leading to inappropriate response. Furthermore, simply importing commonsense knowledge without harmonization may trigger the conflicts between knowledge and emotion, which confuse the model to choose the correct information to guide the generation process. To address the above problems, we propose a Serial Encoding and Emotion-Knowledge interaction (SEEK) method for empathetic dialogue generation. We use a fine-grained encoding strategy which is more sensitive to the emotion dynamics (emotion flow) in the conversations to predict the emotion-intent characteristic of response. Besides, we design a novel framework to model the interaction between knowledge and emotion to solve the conflicts generate more sensible response. Extensive experiments on the utterance-level annotated EMPATHETICDIALOGUES demonstrate that SEEK outperforms the strong baseline in both automatic and manual evaluations.

Knowledge-grounded dialogue generation consists of two subtasks: knowledge selection and response generation. The knowledge selector generally constructs a query based on the dialogue context and selects the most appropriate knowledge to help response generation. Recent work finds that realizing who (the user or the agent) holds the initiative and utilizing the role-initiative information to instruct the query construction can help select knowledge. It depends on whether the knowledge connection between two adjacent rounds is smooth to assign the role. However, whereby the user takes the initiative only when there is a strong semantic transition between two rounds, probably leading to initiative misjudgment. Therefore, it is necessary to seek a more sensitive reason beyond the initiative role for knowledge selection. To address the above problem, we propose a Topic-shift Aware Knowledge sElector(TAKE). Specifically, we first annotate the topic shift and topic inheritance labels in multi-round dialogues with distant supervision. Then, we alleviate the noise problem in pseudo labels through curriculum learning and knowledge distillation. Extensive experiments on WoW show that TAKE performs better than strong baselines.