For humans and computers, the first step in answering an open-domain question is retrieving a set of relevant documents from a large corpus. However, the strategies that computers use fundamentally differ from those of humans. To better understand these differences, we design a gamified interface for data collection—Cheater’s Bowl—where a human answers complex questions with access to both traditional and modern search tools. We collect a dataset of human search sessions, analyze human search strategies, and compare them to state-of-the-art multi-hop QA models. Humans query logically, apply dynamic search chains, and use world knowledge to boost searching. We demonstrate how human queries can improve the accuracy of existing systems and propose improving the future design of QA models.

Question answering (QA) models use retriever and reader systems to answer questions. Reliance on training data by QA systems can amplify or reflect inequity through their responses. Many QA models, such as those for the SQuAD dataset, are trained and tested on a subset of Wikipedia articles which encode their own biases and also reproduce real-world inequality. Understanding how training data affects bias in QA systems can inform methods to mitigate inequity. We develop two sets of questions for closed and open domain questions respectively, which use ambiguous questions to probe QA models for bias. We feed three deep-learning-based QA systems with our question sets and evaluate responses for bias via the metrics. Using our metrics, we find that open-domain QA models amplify biases more than their closed-domain counterparts and propose that biases in the retriever surface more readily due to greater freedom of choice.