Theano: A Greek-speaking conversational agent for COVID-19
Nikoletta Ventoura, Kosmas Palios, Yannis Vasilakis, Georgios Paraskevopoulos, Nassos Katsamanis, Vassilis Katsouros
Abstract
Conversational Agents (CAs) can be a proxy for disseminating information and providing support to the public, especially in times of crisis. CAs can scale to reach larger numbers of end-users than human operators, while they can offer information interactively and engagingly. In this work, we present Theano, a Greek-speaking virtual assistant for COVID-19. Theano presents users with COVID-19 statistics and facts and informs users about the best health practices as well as the latest COVID-19 related guidelines. Additionally, Theano provides support to end-users by helping them self-assess their symptoms and redirecting them to first-line health workers. The relevant, localized information that Theano provides, makes it a valuable tool for combating COVID-19 in Greece. Theano has already conversed with different users in more than 170 different conversations through a web interface as a chatbot and over the phone as a voice bot.- Anthology ID:
- 2021.nlp4posimpact-1.5
- Volume:
- Proceedings of the 1st Workshop on NLP for Positive Impact
- Month:
- August
- Year:
- 2021
- Address:
- Online
- Venue:
- NLP4PosImpact
- SIG:
- Publisher:
- Association for Computational Linguistics
- Note:
- Pages:
- 36–46
- Language:
- URL:
- https://aclanthology.org/2021.nlp4posimpact-1.5
- DOI:
- 10.18653/v1/2021.nlp4posimpact-1.5
- Cite (ACL):
- Nikoletta Ventoura, Kosmas Palios, Yannis Vasilakis, Georgios Paraskevopoulos, Nassos Katsamanis, and Vassilis Katsouros. 2021. Theano: A Greek-speaking conversational agent for COVID-19. In Proceedings of the 1st Workshop on NLP for Positive Impact, pages 36–46, Online. Association for Computational Linguistics.
- Cite (Informal):
- Theano: A Greek-speaking conversational agent for COVID-19 (Ventoura et al., NLP4PosImpact 2021)
- PDF:
- https://preview.aclanthology.org/ingestion-script-update/2021.nlp4posimpact-1.5.pdf