Noise Robust Named Entity Understanding for Voice Assistants

Deepak Muralidharan, Joel Ruben Antony Moniz, Sida Gao, Xiao Yang, Justine Kao, Stephen Pulman, Atish Kothari, Ray Shen, Yinying Pan, Vivek Kaul, Mubarak Seyed Ibrahim, Gang Xiang, Nan Dun, Yidan Zhou, Andy O, Yuan Zhang, Pooja Chitkara, Xuan Wang, Alkesh Patel, Kushal Tayal, Roger Zheng, Peter Grasch, Jason D Williams, Lin Li


Abstract
Named Entity Recognition (NER) and Entity Linking (EL) play an essential role in voice assistant interaction, but are challenging due to the special difficulties associated with spoken user queries. In this paper, we propose a novel architecture that jointly solves the NER and EL tasks by combining them in a joint reranking module. We show that our proposed framework improves NER accuracy by up to 3.13% and EL accuracy by up to 3.6% in F1 score. The features used also lead to better accuracies in other natural language understanding tasks, such as domain classification and semantic parsing.
Anthology ID:
2021.naacl-industry.25
Volume:
Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers
Month:
June
Year:
2021
Address:
Online
Venue:
NAACL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
196–204
Language:
URL:
https://aclanthology.org/2021.naacl-industry.25
DOI:
10.18653/v1/2021.naacl-industry.25
Bibkey:
Cite (ACL):
Deepak Muralidharan, Joel Ruben Antony Moniz, Sida Gao, Xiao Yang, Justine Kao, Stephen Pulman, Atish Kothari, Ray Shen, Yinying Pan, Vivek Kaul, Mubarak Seyed Ibrahim, Gang Xiang, Nan Dun, Yidan Zhou, Andy O, Yuan Zhang, Pooja Chitkara, Xuan Wang, Alkesh Patel, et al.. 2021. Noise Robust Named Entity Understanding for Voice Assistants. In Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers, pages 196–204, Online. Association for Computational Linguistics.
Cite (Informal):
Noise Robust Named Entity Understanding for Voice Assistants (Muralidharan et al., NAACL 2021)
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