Feedback from the field: the challenge of users in motion

L. Hernandez, J. Turner, M. Holland


Abstract
Feedback from field deployments of machine translation (MT) is instructive but hard to obtain, especially in the case of soldiers deployed in mobile and stressful environments. We first consider the process of acquiring feedback: the difficulty of getting and interpreting it, the kinds of information that have been used in place of or as predictors of direct feedback, and the validity and completeness of that information. We then look at how to better forecast the utility of MT in deployments so that feedback from the field is focused on aspects that can be fixed or enhanced rather than on overall failure or viability of the technology. We draw examples from document and speech translation.
Anthology ID:
2004.amta-papers.11
Volume:
Proceedings of the 6th Conference of the Association for Machine Translation in the Americas: Technical Papers
Month:
September 28 - October 2
Year:
2004
Address:
Washington, USA
Venue:
AMTA
SIG:
Publisher:
Springer
Note:
Pages:
94–101
Language:
URL:
https://link.springer.com/chapter/10.1007/978-3-540-30194-3_11
DOI:
Bibkey:
Cite (ACL):
L. Hernandez, J. Turner, and M. Holland. 2004. Feedback from the field: the challenge of users in motion. In Proceedings of the 6th Conference of the Association for Machine Translation in the Americas: Technical Papers, pages 94–101, Washington, USA. Springer.
Cite (Informal):
Feedback from the field: the challenge of users in motion (Hernandez et al., AMTA 2004)
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PDF:
https://link.springer.com/chapter/10.1007/978-3-540-30194-3_11