Generative Retrieval (GR) introduces a new information retrieval paradigm that directly generates unique document identifiers (DocIDs). The key challenge of GR lies in creating effective yet discrete DocIDs that preserve semantic relevance for similar documents while differentiating dissimilar ones. However, existing methods generate DocIDs solely based on the textual content of documents, which may result in DocIDs with weak semantic connections for similar documents due to variations in expression. Therefore, we propose using queries as a bridge to connect documents with varying relevance levels for learning improved DocIDs. In this paper, we propose **M**ulti-l**E**vel **R**elevance document identifier learning for **G**enerative r**E**trieval (MERGE), a novel approach that utilizes multi-level document relevance to learn high-quality DocIDs. MERGE incorporates three modules: a multi-relevance query-document alignment module to effectively align document representations with related queries, an outer-level contrastive learning module to capture binary-level relevance, and an inner-level multi-level relevance learning module to distinguish documents with different relevance levels. Our approach encodes rich hierarchical semantic information and maintains uniqueness across documents. Experimental results on real-world multilingual e-commerce search datasets demonstrate that MERGE significantly outperforms existing methods, underscoring its effectiveness. The source code is available at <https://github.com/zhangfw123/MERGE>.

Food delivery search aims to quickly retrieve deliverable items that meet users’ needs, typically requiring faster and more accurate query understanding compared to traditional e-commerce search. Generative retrieval (GR), an emerging search paradigm, harnesses the advanced query understanding capabilities of large language models (LLMs) to enhance the retrieval of results for complex and long-tail queries in food delivery search scenarios. However, there are still challenges in deploying GR to online scenarios: 1) **the large scale of items**; 2) **latency constraints unmet by LLM inference in online retrieval**; and 3) **strong location-based service restrictions on generated items**. To explore the application of GR in food delivery search, we optimize both offline training and online deployment, proposing **Hier**archical semantic representation enhancement for **G**enerative **R**etrieval (HierGR). Specifically, for the generation of semantic IDs, we propose an optimization method that refines the residual quantization process to generate hierarchically semantic IDs for items. Additionally, to successfully deploy on a well-known food delivery platform, we utilize the query cache mechanism and integrate the GR model with the online dense retrieval model to fulfill real-world search requirements. Online A/B testing results show that our proposed method increases **the number of online orders by 0.68%** for complex search intents. The source code is available at https://github.com/zhangfw123/HierGR.

Knowledge Base Question Answering (KBQA) aims to answer natural language questions over large-scale knowledge bases (KBs), which can be summarized into two crucial steps: knowledge retrieval and semantic parsing. However, three core challenges remain: inefficient knowledge retrieval, mistakes of retrieval adversely impacting semantic parsing, and the complexity of previous KBQA methods. To tackle these challenges, we introduce ChatKBQA, a novel and simple generate-then-retrieve KBQA framework, which proposes first generating the logical form with fine-tuned LLMs, then retrieving and replacing entities and relations with an unsupervised retrieval method, to improve both generation and retrieval more directly. Experimental results show that ChatKBQA achieves new state-of-the-art performance on standard KBQA datasets, WebQSP, and CWQ. This work can also be regarded as a new paradigm for combining LLMs with knowledge graphs (KGs) for interpretable and knowledge-required question answering.

Link Prediction on Hyper-relational Knowledge Graphs (HKG) is a worthwhile endeavor. HKG consists of hyper-relational facts (H-Facts), composed of a main triple and several auxiliary attribute-value qualifiers, which can effectively represent factually comprehensive information. The internal structure of HKG can be represented as a hypergraph-based representation globally and a semantic sequence-based representation locally. However, existing research seldom simultaneously models the graphical and sequential structure of HKGs, limiting HKGs’ representation. To overcome this limitation, we propose a novel Hierarchical Attention model for HKG Embedding (HAHE), including global-level and local-level attention. The global-level attention can model the graphical structure of HKG using hypergraph dual-attention layers, while the local-level attention can learn the sequential structure inside H-Facts via heterogeneous self-attention layers. Experiment results indicate that HAHE achieves state-of-the-art performance in link prediction tasks on HKG standard datasets. In addition, HAHE addresses the issue of HKG multi-position prediction for the first time, increasing the applicability of the HKG link prediction task. Our code is publicly available.

Pre-Trained Models (PTMs) have reshaped the development of Natural Language Processing (NLP) and achieved significant improvement in various benchmarks. Yet, it is not easy for industrial practitioners to obtain high-performing PTM-based models without a large amount of labeled training data and deploy them online with fast inference speed. To bridge this gap, EasyNLP is designed to make it easy to build NLP applications, which supports a comprehensive suite of NLP algorithms. It further features knowledge-enhanced pre-training, knowledge distillation and few-shot learning functionalities, and provides a unified framework of model training, inference and deployment for real-world applications. EasyNLP has powered over ten business units within Alibaba Group and is seamlessly integrated to the Platform of AI (PAI) products on Alibaba Cloud. The source code of EasyNLP is released at GitHub (https://github.com/alibaba/EasyNLP).

Building multi-turn information-seeking conversation systems is an important and challenging research topic. Although several advanced neural text matching models have been proposed for this task, they are generally not efficient for industrial applications. Furthermore, they rely on a large amount of labeled data, which may not be available in real-world applications. To alleviate these problems, we study transfer learning for multi-turn information seeking conversations in this paper. We first propose an efficient and effective multi-turn conversation model based on convolutional neural networks. After that, we extend our model to adapt the knowledge learned from a resource-rich domain to enhance the performance. Finally, we deployed our model in an industrial chatbot called AliMe Assist and observed a significant improvement over the existing online model.