Large Language Models (LLMs) typically track the order of tokens using positional encoding, which causes the following problems: positional bias, where the model is influenced by an ordering within the prompt, and a fixed context window, as models struggle to generalize to positions beyond those encountered during training. To address these limitations, we developed a novel method called set encoding. This method allows multiple pieces of text to be encoded in the same position, thereby eliminating positional bias entirely. Another promising use case for set encoding is to increase the size of the input an LLM can handle. Our experiments demonstrate that set encoding allows an LLM to solve tasks with far more tokens than without set encoding. To our knowledge, set encoding is the first technique to effectively extend an LLM’s context window without requiring any additional training.

Airports from the top 20 in terms of annual passengers are highly dynamic environment with thousands of flights daily, and they aim to increase the degree of automation. To contribute to this, we implemented a Conversational AI system that enables staff in an airport to communicate with flight information systems. This system not only answers standard airport queries but also resolves airport terminology, jargon, abbreviations, and dynamic questions involving reasoning. In this paper, we built three different Retrieval-Augmented Generation (RAG) methods, including traditional RAG, SQL RAG, and Knowledge Graph-based RAG (Graph RAG). Experiments showed that traditional RAG achieved 84.84% accuracy using BM25 + GPT-4 but occasionally produced hallucinations, which is risky to airport safety. In contrast, SQL RAG and Graph RAG achieved 80.85% and 91.49% accuracy respectively, with significantly fewer hallucinations. Moreover, Graph RAG was especially effective for questions that involved reasoning. Based on our observations, we thus recommend SQL RAG and Graph RAG are better for airport environments, due to fewer hallucinations and the ability to handle dynamic questions.