Generative Error Correction (GEC) has emerged as a powerful post-processing method to boost the performance of Automatic Speech Recognition (ASR) systems. In this paper, we first show that GEC models struggle to generalize beyond the specific types of errors encountered during training, limiting their ability to correct new, unseen errors at test time, particularly in out-of-domain (OOD) scenarios. This phenomenon amplifies with named entities (NEs), where, in addition to insufficient contextual information or knowledge about the NEs, novel NEs keep emerging. To address these issues, we propose DARAG (Data- and Retrieval-Augmented Generative Error Correction), a novel approach designed to improve GEC for ASR in in-domain (ID) and OOD scenarios. First, we augment the GEC training dataset with synthetic data generated using foundational generative models, thereby simulating additional errors from which the model can learn from. For out-of-domain scenarios, we simulate test-time errors from new domains similarly and in an unsupervised fashion. Additionally, to better handle NEs, we introduce retrieval-augmented correction wherein we augment the model input with entities retrieved from a datastore of NEs. Our approach is simple, scalable, and both domain- and language-agnostic. We experiment on multiple datasets and settings, showing that DARAG outperforms all our baselines, achieving 8%–30% relative WER improvements in ID and 10%–33% improvements in OOD settings.

Constrained by the cost and ethical concerns of involving real seekers in AI-driven mental health, researchers develop LLM-based conversational agents (CAs) with tailored configurations, such as profiles, symptoms, and scenarios, to simulate seekers. While these efforts advance AI in mental health, achieving more realistic seeker simulation remains hindered by two key challenges: dynamic evolution and multi-session memory. Seekers’ mental states often fluctuate during counseling, which typically spans multiple sessions. To address this, we propose **AnnaAgent**, an emotional and cognitive dynamic agent system equipped with tertiary memory. AnnaAgent incorporates an emotion modulator and a complaint elicitor trained on real counseling dialogues, enabling dynamic control of the simulator’s configurations. Additionally, its tertiary memory mechanism effectively integrates short-term and long-term memory across sessions. Evaluation results, both automated and manual, demonstrate that AnnaAgent achieves more realistic seeker simulation in psychological counseling compared to existing baselines. The ethically reviewed and screened code can be found on [https://github.com/sci-m-wang/AnnaAgent](https://github.com/sci-m-wang/AnnaAgent).

Stickers, while widely recognized for enhancing empathetic communication in online interactions, remain underexplored in current empathetic dialogue research, notably due to the challenge of a lack of comprehensive datasets. In this paper, we introduce the Agent for STICKERCONV (Agent4SC), which uses collaborative agent interactions to realistically simulate human behavior with sticker usage, thereby enhancing multimodal empathetic communication. Building on this foundation, we develop a multimodal empathetic dialogue dataset, STICKERCONV, comprising 12.9K dialogue sessions, 5.8K unique stickers, and 2K diverse conversational scenarios. This dataset serves as a benchmark for multimodal empathetic generation. To advance further, we propose PErceive and Generate Stickers (PEGS), a multimodal empathetic response generation framework, complemented by a comprehensive set of empathy evaluation metrics based on LLM. Our experiments demonstrate PEGS’s effectiveness in generating contextually relevant and emotionally resonant multimodal empathetic responses, contributing to the advancement of more nuanced and engaging empathetic dialogue systems.

Responding with multimodal content has been recognized as one of the essential functionalities of intelligent conversational agents. However, existing research on multimodal dialogues primarily focuses on two topics: (1) textual response generation that ground the conversation on a given image; and (2) visual response selection based on the dialogue context. In light of the aforementioned gap, we propose mulTImodal GEnerator for dialogue Response (TIGER), a unified generative model framework for multimodal dialogue response generation. Through extensive experiments, TIGER has demonstrated new state-of-the-art results, providing users with an enhanced conversational experience. A multimodal dialogue system based on TIGER is available at https://github.com/friedrichor/TIGER. A video demonstrating the system is available at https://www.youtube.com/watch?v=Kd0CMwDs8Rk.