Large Language Models are capable of carrying out human-like conversations in diverse settings in response to user requests for tasks and knowledge. However, existing conversational agents implemented with LLMs often struggle with hallucination, following instructions with conditional logic, and integrating knowledge from different sources. These shortcomings compromise the agents’ effectiveness, rendering them unsuitable for deployment. To address these challenges, we introduce Genie, a programmable framework for creating knowledge-intensive task-oriented conversational agents that handle involved interactions and answer complex queries. Unlike LLMs, Genie delivers reliable, grounded responses through advanced dialogue state management and supports controllable agent policies via its declarative specification – Genie Worksheet. This is achieved through an algorithmic runtime system that implements the developer-supplied policy, limiting LLMs to (1) parse user input using a succinct conversational history, and (2) generate responses according to supplied content. Agents built with Genie outperform SOTA methods on complex logic dialogue datasets by up to 20.5%. We conducted a user study with 62 participants. Genie agents with GPT-4 Turbo outperformed the GPT-4 Turbo agents with function calling, improving goal completion rates from 21.8% to 82.8% across three real-world tasks.

Recent psychological studies indicate that individuals exhibiting suicidal ideation increasingly turn to social media rather than mental health practitioners. Contextualizing the build-up of such ideation is critical for the identification of users at risk. In this work, we focus on identifying suicidal intent in tweets by augmenting linguistic models with emotional phases modeled from users’ historical context. We propose PHASE, a time-and phase-aware framework that adaptively learns features from a user’s historical emotional spectrum on Twitter for preliminary screening of suicidal risk. Building on clinical studies, PHASE learns phase-like progressions in users’ historical Plutchik-wheel-based emotions to contextualize suicidal intent. While outperforming state-of-the-art methods, we show the utility of temporal and phase-based emotional contextual cues for suicide ideation detection. We further discuss practical and ethical considerations.

Recent psychological studies indicate that individuals exhibiting suicidal ideation increasingly turn to social media rather than mental health practitioners. Personally contextualizing the buildup of such ideation is critical for accurate identification of users at risk. In this work, we propose a framework jointly leveraging a user’s emotional history and social information from a user’s neighborhood in a network to contextualize the interpretation of the latest tweet of a user on Twitter. Reflecting upon the scale-free nature of social network relationships, we propose the use of Hyperbolic Graph Convolution Networks, in combination with the Hawkes process to learn the historical emotional spectrum of a user in a time-sensitive manner. Our system significantly outperforms state-of-the-art methods on this task, showing the benefits of both socially and personally contextualized representations.

Social media’s ubiquity fosters a space for users to exhibit suicidal thoughts outside of traditional clinical settings. Understanding the build-up of such ideation is critical for the identification of at-risk users and suicide prevention. Suicide ideation is often linked to a history of mental depression. The emotional spectrum of a user’s historical activity on social media can be indicative of their mental state over time. In this work, we focus on identifying suicidal intent in English tweets by augmenting linguistic models with historical context. We propose STATENet, a time-aware transformer based model for preliminary screening of suicidal risk on social media. STATENet outperforms competitive methods, demonstrating the utility of emotional and temporal contextual cues for suicide risk assessment. We discuss the empirical, qualitative, practical, and ethical aspects of STATENet for suicide ideation detection.