Direct Preference Optimization (DPO) often struggles with long-chain mathematical reasoning. Existing approaches, such as Step-DPO, typically improve this by focusing on the first erroneous step in the reasoning chain. However, they overlook all other steps and rely heavily on humans or GPT-4 to identify erroneous steps. To address these issues, we propose Full-Step-DPO, a novel DPO framework tailored for mathematical reasoning. Instead of optimizing only the first erroneous step, it leverages step-wise rewards from the entire reasoning chain. This is achieved by training a self-supervised process reward model, which automatically scores each step, providing rewards while avoiding reliance on external signals. Furthermore, we introduce a novel step-wise DPO loss, which dynamically updates gradients based on these step-wise rewards. This endows stronger reasoning capabilities to language models. Extensive evaluations on both in-domain and out-of-domain mathematical reasoning benchmarks across various base language models, demonstrate that Full-Step-DPO achieves superior performance compared to state-of-the-art baselines.

Process Reward Models (PRMs) have demonstrated promising results in mathematical reasoning, but existing process annotation approaches, whether through human annotations or Monte Carlo simulations, remain computationally expensive. In this paper, we introduce Step COmpression for Process Estimation (SCOPE), a novel compression-based approach that significantly reduces annotation costs. We first translate natural language reasoning steps into code and normalize them through Abstract Syntax Tree, then merge equivalent steps to construct a prefix tree. Unlike simulation-based methods that waste numerous samples on estimation, SCOPE leverages a compression-based prefix tree where each root-to-leaf path serves as a training sample, reducing the complexity from O(NMK) to O(N) We construct a large-scale dataset containing 509K samples with only 5% of the computational resources required by previous methods. Empirical results demonstrate that PRMs trained on our dataset consistently outperform existing automated annotation approaches on both Best-of-N strategy and ProcessBench.

While Reinforcement Learning from Human Feedback (RLHF) significantly enhances the generation quality of Large Language Models (LLMs), recent studies have raised concerns regarding the complexity and instability associated with the Proximal Policy Optimization (PPO) algorithm, proposing a series of order-based alignment methods as viable alternatives. This paper delves into existing order-based methods, unifying them into one framework and examining their inefficiencies in utilizing reward values. Building upon these findings, we propose a new Value-based Calibration (VCB) method to better align LLMs with human preferences. Experimental results demonstrate that VCB surpasses existing alignment methods on AI assistant and summarization datasets, providing impressive generalizability, robustness, and diversity in different settings.

In order to better understand the reason behind model behaviors (i.e., making predictions), most recent works have exploited generative models to provide complementary explanations. However, existing approaches in NLP mainly focus on “WHY A” rather than contrastive “WHY A NOT B”, which is shown to be able to better distinguish confusing candidates and improve data efficiency in other research fields. In this paper, we focus on generating contrastive explanations with counterfactual examples in NLI and propose a novel Knowledge-Aware Contrastive Explanation generation framework (KACE).Specifically, we first identify rationales (i.e., key phrases) from input sentences, and use them as key perturbations for generating counterfactual examples. After obtaining qualified counterfactual examples, we take them along with original examples and external knowledge as input, and employ a knowledge-aware generative pre-trained language model to generate contrastive explanations. Experimental results show that contrastive explanations are beneficial to fit the scenarios by clarifying the difference between the predicted answer and other possible wrong ones. Moreover, we train an NLI model enhanced with contrastive explanations and achieves an accuracy of 91.9% on SNLI, gaining improvements of 5.7% against ETPA (“Explain-Then-Predict-Attention”) and 0.6% against NILE (“WHY A”).

User satisfaction estimation in the dialogue-based customer service is critical not only for helping developers find the system defects, but also making it possible to get timely human intervention for dissatisfied customers. In this paper, we investigate the problem of user satisfaction estimation in E-commerce customer service. In order to apply the estimator to online services for timely human intervention, we need to estimate the satisfaction score at each turn. However, in actual scenario we can only collect the satisfaction labels for the whole dialogue sessions via user feedback. To this end, we formalize the turn-level satisfaction estimation as a reinforcement learning problem, in which the model can be optimized with only session-level satisfaction labels. We conduct experiments on the dataset collected from a commercial customer service system, and compare our model with the supervised learning models. Extensive experiments show that the proposed method outperforms all the baseline models.

We propose AliMe Chat, an open-domain chatbot engine that integrates the joint results of Information Retrieval (IR) and Sequence to Sequence (Seq2Seq) based generation models. AliMe Chat uses an attentive Seq2Seq based rerank model to optimize the joint results. Extensive experiments show our engine outperforms both IR and generation based models. We launch AliMe Chat for a real-world industrial application and observe better results than another public chatbot.