LLMs are ideal for decision-making thanks to their ability to reason over long contexts. However, challenges arise when processing speech transcripts that describe complex scenarios, as they are verbose and include repetition, hedging, and vagueness. E.g., during a company’s earnings call, an executive might project a positive revenue outlook to reassure investors, despite uncertainty regarding future earnings. It is crucial for LLMs to incorporate this uncertainty systematically when making decisions. In this paper, we introduce DeFine, a modular framework that constructs probabilistic factor profiles from complex scenarios. It then integrates these profiles with analogical reasoning, leveraging insights from similar past experiences to guide LLMs in making critical decisions in new situations. Our framework separates the tasks of quantifying uncertainty and incorporating it into LLM decision-making. This approach is particularly useful in areas such as consulting and financial deliberation, where making decisions under uncertainty is vital.

Large language models (LLMs) hold revolutionary potential to digitize and enhance the Health & Public Services (H&PS) industry. Despite their advanced linguistic abilities, concerns about accuracy, stability, and traceability still persist, especially in high-stakes areas such as transportation systems. Moreover, the predominance of English in LLM development raises questions about how they perform in non-English contexts. This study originated from a real world industrial GenAI application, introduces a novel cross-lingual benchmark dataset comprising nearly 99,869 real traffic incident records from Vienna (2013-2023) to assess the robustness of state-of-the-art LLMs (≥ 9) in the spatio vs temporal domain for traffic incident classification. We then explored three hypotheses — sentence indexing, date-to-text conversion, and German-to-English translation — and incorporated Retrieval Augmented Generation (RAG) to further examine the LLM hallucinations in both spatial and temporal domain. Our experiments reveal significant performance disparities in the spatio-temporal domain and demonstrate what types of hallucinations that RAG can mitigate and how it achieves this. We also provide open access to our H&PS traffic incident dataset, with the project demo and code available at Website https://sites.google.com/view/llmhallucination/home