Changping Peng
2025
A Semi-supervised Scalable Unified Framework for E-commerce Query Classification
Chunyuan Yuan
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Chong Zhang
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Zhen Fang
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Ming Pang
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Xue Jiang
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Changping Peng
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Zhangang Lin
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Ching Law
Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track)
Query classification, including multiple subtasks such as intent and category prediction, is a vital part of e-commerce applications. E-commerce queries are usually short and lack context, and the information between labels cannot be used, resulting in insufficient prior information for modeling. Most existing industrial query classification methods rely on users’ posterior click behavior to construct training samples, resulting in a Matthew vicious cycle. Furthermore, the subtasks of query classification lack a unified framework, leading to low efficiency for algorithm improvement.In this paper, we propose a novel Semi-supervised Scalable Unified Framework (SSUF), containing multiple enhanced modules to unify the query classification tasks. The knowledge-enhanced module uses world knowledge to enhance query representations and solve the problem of insufficient query information. The label-enhanced module uses label semantics and semi-supervised signals to reduce the dependence on posterior labels. The structure-enhanced module enhances the label representation based on the complex label relations. Each module is highly pluggable, and input features can be added or removed as needed according to each subtask. We conduct extensive offline and online A/B experiments, and the results show that SSUF significantly outperforms the state-of-the-art models.
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