Cassandra A. Cohen
2025
Understand User Opinions of Large Language Models via LLM-Powered In-the-Moment User Experience Interviews
Mengqiao Liu
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Tevin Wang
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Cassandra A. Cohen
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Sarah Li
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Chenyan Xiong
Findings of the Association for Computational Linguistics: ACL 2025
Which large language model (LLM) is better? Every evaluation tells a story, but what do users really think about current LLMs? This paper presents CLUE, an LLM-powered interviewer that conducts in-the-moment user experience interviews, right after users interact with LLMs, and automatically gathers insights about user opinions from massive interview logs. We conduct a study with thousands of users to understand user opinions on mainstream LLMs, recruiting users to first chat with a target LLM and then be interviewed by CLUE. Our experiments demonstrate that CLUE captures interesting user opinions, e.g., the bipolar views on the displayed reasoning process of DeepSeek-R1 and demands for information freshness and multi-modality. Our code and data are at https://github.com/cxcscmu/LLM-Interviewer.