@inproceedings{fatahi-bayat-etal-2025-factbench,
    title = "{F}act{B}ench: A Dynamic Benchmark for In-the-Wild Language Model Factuality Evaluation",
    author = "Fatahi Bayat, Farima  and
      Zhang, Lechen  and
      Munir, Sheza  and
      Wang, Lu",
    editor = "Che, Wanxiang  and
      Nabende, Joyce  and
      Shutova, Ekaterina  and
      Pilehvar, Mohammad Taher",
    booktitle = "Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)",
    month = jul,
    year = "2025",
    address = "Vienna, Austria",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingestion-acl-25/2025.acl-long.1587/",
    pages = "33090--33110",
    ISBN = "979-8-89176-251-0",
    abstract = "The rapid adoption of language models (LMs) across diverse applications has raised concerns about their factuality, i.e., their consistency with real-world facts. We introduce VERIFY, an evidence-based evaluation pipeline that measures LMs' factuality in real-world user interactions. VERIFY considers the verifiability of LM-generated content and categorizes content units as Supported, Unsupported, or Undecidable based on Web-retrieved evidence. Importantly, factuality judgment by VERIFY more strongly correlates with human evaluations than existing methods. Using VERIFY, we identify ``hallucination prompts,'' i.e., those that frequently elicit factual errors in LM responses. These prompts form FactBench, a dataset of 1K prompts spanning 150 topics and tiered into Easy, Moderate, and Hard prompts. We benchmark widely-used openweight and proprietary LMs from six families, yielding three key findings: (i) LMs' factual precision declines from Easy to Hard prompts, (ii) factuality does not necessarily improve with scale; Llama3.1-405B-Instruct performs comparably to or worse than its 70B variant, and (iii) Gemini1.5-Pro shows a notably higher refusal rate, with over-refusal in 25{\%} of cases."
}