@inproceedings{abu-shawar-atwell-2007-different,
    title = "Different measurement metrics to evaluate a chatbot system",
    author = "Abu Shawar, Bayan  and
      Atwell, Eric",
    editor = "Weng, Fuliang  and
      Wang, Ye-Yi  and
      Tur, Gokhan",
    booktitle = "Proceedings of the Workshop on Bridging the Gap: Academic and Industrial Research in Dialog Technologies",
    month = apr,
    year = "2007",
    address = "Rochester, NY",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest_wac_2008/W07-0313/",
    pages = "89--96"
}