@inproceedings{buhmann-etal-2022-domain,
    title = "Domain- and Task-Adaptation for {V}accin{C}hat{NL}, a {D}utch {COVID}-19 {FAQ} Answering Corpus and Classification Model",
    author = "Buhmann, Jeska  and
      De Bruyn, Maxime  and
      Lotfi, Ehsan  and
      Daelemans, Walter",
    editor = "Calzolari, Nicoletta  and
      Huang, Chu-Ren  and
      Kim, Hansaem  and
      Pustejovsky, James  and
      Wanner, Leo  and
      Choi, Key-Sun  and
      Ryu, Pum-Mo  and
      Chen, Hsin-Hsi  and
      Donatelli, Lucia  and
      Ji, Heng  and
      Kurohashi, Sadao  and
      Paggio, Patrizia  and
      Xue, Nianwen  and
      Kim, Seokhwan  and
      Hahm, Younggyun  and
      He, Zhong  and
      Lee, Tony Kyungil  and
      Santus, Enrico  and
      Bond, Francis  and
      Na, Seung-Hoon",
    booktitle = "Proceedings of the 29th International Conference on Computational Linguistics",
    month = oct,
    year = "2022",
    address = "Gyeongju, Republic of Korea",
    publisher = "International Committee on Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest_wac_2008/2022.coling-1.312/",
    pages = "3539--3549",
    abstract = "FAQs are important resources to find information. However, especially if a FAQ concerns many question-answer pairs, it can be a difficult and time-consuming job to find the answer you are looking for. A FAQ chatbot can ease this process by automatically retrieving the relevant answer to a user`s question. We present VaccinChatNL, a Dutch FAQ corpus on the topic of COVID-19 vaccination. Starting with 50 question-answer pairs we built VaccinChat, a FAQ chatbot, which we used to gather more user questions that were also annotated with the appropriate or new answer classes. This iterative process of gathering user questions, annotating them, and retraining the model with the increased data set led to a corpus that now contains 12,883 user questions divided over 181 answers. We provide the first publicly available Dutch FAQ answering data set of this size with large groups of semantically equivalent human-paraphrased questions. Furthermore, our study shows that before fine-tuning a classifier, continued pre-training of Dutch language models with task- and/or domain-specific data improves classification results. In addition, we show that large groups of semantically similar questions are important for obtaining well-performing intent classification models."
}