@inproceedings{saravanan-etal-2018-new,
    title = "A New Chat Solution for Shared Services using Natural Language Processing Models",
    author = "Saravanan, M.  and
      K. Perepu, Satheesh  and
      Bose, Sudipta",
    editor = "Lehal, Gurpreet Singh  and
      Sharma, Dipti Misra  and
      Sangal, Rajeev",
    booktitle = "Proceedings of the 15th International Conference on Natural Language Processing",
    month = dec,
    year = "2018",
    address = "International Institute of Information Technology, Hyderabad, India",
    publisher = "NLP Association of India",
    url = "https://preview.aclanthology.org/ingest_wac_2008/2018.icon-1.12/",
    pages = "87--91"
}