@inproceedings{rakhmatillokhon-etal-2026-call,
    title = "Call Support Copilot: A Reproducible Multimodal System for Speech Emotion Recognition, Intent Understanding, and Agent Assistance",
    author = "Rakhmatillokhon, Khoshimov  and
      Rudshin, Dmitry  and
      Luo, Yanyang",
    editor = "Sennrich, Rico  and
      Schneider, Gerold  and
      Ellendorff, Tilia  and
      Gao, Yingqiang  and
      Vamvas, Jannis  and
      Cieliebak, Mark",
    booktitle = "Proceedings of the 11th Edition of the {S}wiss Text Analytics Conference",
    month = jun,
    year = "2026",
    address = "Zurich, Switzerland",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-swisstext/2026.swisstext-1.6/",
    pages = "75--81"
}