@inproceedings{dinkar-etal-2026-nlp,
    title = "Can {NLP} Tackle Hate Speech in the Real World? Stakeholder-Informed Feedback and Survey on Counterspeech",
    author = "Dinkar, Tanvi  and
      Jiang, Aiqi  and
      Frenda, Simona  and
      Gerrard-Abbott, Poppy  and
      Gunson, Nancie A.  and
      Abercrombie, Gavin  and
      Konstas, Ioannis",
    editor = "Piperidis, Stelios  and
      Bel, N{\'u}ria  and
      van den Heuvel, Henk  and
      Ide, Nancy  and
      Krek, Simon  and
      Toral, Antonio",
    booktitle = "Proceedings of the Fifteenth Language Resources and Evaluation Conference",
    month = may,
    year = "2026",
    address = "Palma de Mallorca, Spain",
    publisher = "ELRA Language Resource Association",
    url = "https://preview.aclanthology.org/ingest-lrec/2026.lrec-1.655/",
    doi = "10.63317/3mhk48f7x47b",
    pages = "8276--8290",
    abstract = "Counterspeech, i.e. the practice of responding to online hate speech, has gained traction in NLP as a promising intervention. While early work emphasised collaboration with non-governmental organisation stakeholders, recent research trends have shifted toward automated pipelines that reuse a small set of legacy datasets, often without input from affected communities. This paper presents a systematic review of 74 NLP studies on counterspeech, analysing the extent to which stakeholder participation influences dataset creation, model development, and evaluation. To complement this analysis, we conducted a participatory case study that spanned close to two years with five NGOs specialising in online Gender-Based Violence (oGBV), identifying stakeholder-informed practices for counterspeech generation. Our findings reveal a growing disconnect between current NLP research and the needs of communities most impacted by toxic online content. We conclude with concrete recommendations for re-centring stakeholder expertise in counterspeech research."
}