Traditional dialogue summarization primarily focuses on dialogue content, assuming it comprises adequate information for a clear summary. However, this assumption often fails for discussions grounded in shared background, where participants frequently omit context and use implicit references. This results in summaries that are confusing to readers unfamiliar with the background. To address this, we introduce Knowledge-Grounded Discussion Summarization (KGDS), a novel task that produces a supplementary background summary for context and a clear opinion summary with clarified references. To facilitate research, we construct the first KGDS benchmark, featuring news-discussion pairs and expert-created multi-granularity gold annotations for evaluating sub-summaries. We also propose a novel hierarchical evaluation framework with fine-grained and interpretable metrics. Our extensive evaluation of 12 advanced large language models (LLMs) reveals that KGDS remains a significant challenge. The models frequently miss key facts and retain irrelevant ones in background summarization, and often fail to resolve implicit references in opinion summary integration.

Dialogue summarization involves a wide range of scenarios and domains. However, existing methods generally only apply to specific scenarios or domains. In this study, we propose a new pre-trained model specifically designed for multi-scenario multi-domain dialogue summarization. It adopts a multi-stage pre-training strategy to reduce the gap between the pre-training objective and fine-tuning objective. Specifically, we first conduct domain-aware pre-training using large-scale multi-scenario multi-domain dialogue data to enhance the adaptability of our pre-trained model. Then, we conduct task-oriented pre-training using large-scale multi-scenario multi-domain “dialogue-summary” parallel data annotated by ChatGPT to enhance the dialogue summarization ability of our pre-trained model. Experimental results on three dialogue summarization datasets from different scenarios and domains indicate that our pre-trained model significantly outperforms previous state-of-the-art models in full fine-tuning, zero-shot, and few-shot settings.