Bolin Shen


2025

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LLM-Empowered Patient-Provider Communication: A Data-Centric Survey From a Clinical Perspective
Ruosi Shao | Md Shamim Seraj | Kangyi Zhao | Yingtao Luo | Lincan Li | Bolin Shen | Averi Bates | Yue Zhao | Chongle Pan | Lisa Hightow-Weidman | Shayok Chakraborty | Yushun Dong
Proceedings of the 14th International Joint Conference on Natural Language Processing and the 4th Conference of the Asia-Pacific Chapter of the Association for Computational Linguistics

Large language models (LLMs) hold promise for advancing patient–provider communication, yet a persistent gap remains between benchmark-driven model development and the realities of clinical practice. This work presents a systematic, clinically grounded review of text-based medical datasets for LLM training and evaluation. We propose a scenario-based taxonomy derived from established clinical frameworks to map major knowledge-based and conversation-based corpora against core communication scenarios. We further synthesize core communication skills from gold-standard clinical assessment instruments and meta-analyze state-of-the-art medical LLM performance, highlighting how dataset properties, fine-tuning strategies, and evaluation metrics shape both knowledge acquisition and communicative competence. To empirically validate these findings, we conducted controlled fine-tuning experiments across representative LLMs, demonstrating that data composition and scenario alignment critically affect model performance. Our findings highlight the urgent need for scenario-rich datasets and standardized, human-centered evaluation protocol to advance clinically relevant medical LLMs.