@inproceedings{srikanth-etal-2025-mixed,
    title = "Mixed Signals: Understanding Model Disagreement in Multimodal Empathy Detection",
    author = "Srikanth, Maya  and
      Chen, Run  and
      Hirschberg, Julia",
    editor = "Inui, Kentaro  and
      Sakti, Sakriani  and
      Wang, Haofen  and
      Wong, Derek F.  and
      Bhattacharyya, Pushpak  and
      Banerjee, Biplab  and
      Ekbal, Asif  and
      Chakraborty, Tanmoy  and
      Singh, Dhirendra Pratap",
    booktitle = "Proceedings of the 14th International Joint Conference on Natural Language Processing and the 4th Conference of the Asia-Pacific Chapter of the Association for Computational Linguistics",
    month = dec,
    year = "2025",
    address = "Mumbai, India",
    publisher = "The Asian Federation of Natural Language Processing and The Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-ijcnlp-aacl/2025.findings-ijcnlp.124/",
    pages = "1978--1991",
    ISBN = "979-8-89176-303-6",
    abstract = "Multimodal models play a key role in empathy detection, but their performance can suffer when modalities provide conflicting cues. To understand these failures, we examine cases where unimodal and multimodal predictions diverge. Using fine-tuned models for text, audio, and video, along with a gated fusion model, we find that such disagreements often reflect underlying ambiguity, as evidenced by annotator uncertainty. Our analysis shows that dominant signals in one modality can mislead fusion when unsupported by others. We also observe that humans, like models, do not consistently benefit from multimodal input. These insights position disagreement as a useful diagnostic signal for identifying challenging examples and improving empathy system robustness."
}