Zhuoer Zhao
2025
MultiAgentESC: A LLM-based Multi-Agent Collaboration Framework for Emotional Support Conversation
Yangyang Xu
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Jinpeng Hu
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Zhuoer Zhao
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Zhangling Duan
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Xiao Sun
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Xun Yang
Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing
The development of Emotional Support Conversation (ESC) systems is critical for delivering mental health support tailored to the needs of help-seekers. Recent advances in large language models (LLMs) have contributed to progress in this domain, while most existing studies focus on generating responses directly and overlook the integration of domain-specific reasoning and expert interaction.Therefore, in this paper, we propose a training-free Multi-Agent collaboration framework for ESC (MultiAgentESC).The framework is designed to emulate the human-like process of providing emotional support through three stages: dialogue analysis, strategy deliberation, and response generation.At each stage, a multi-agent system is employed to iteratively enhance information understanding and reasoning, simulating real-world decision-making processes by incorporating diverse interactions among these expert agents.Additionally, we introduce a novel response-centered approach to handle the one-to-many problem on strategy selection, where multiple valid strategies are initially employed to generate diverse responses, followed by the selection of the optimal response through multi-agent collaboration.Experiments on the ESConv dataset reveal that our proposed framework excels at providing emotional support as well as diversifying support strategy selection.