Despite the impressive capabilities of large language models (LLMs) in aspect-based sentiment analysis (ABSA), the role of syntactic information remains underexplored in LLMs. Syntactic structures are known to be crucial for capturing aspect-opinion relationships. To explore whether LLMs can effectively leverage syntactic information to improve ABSA performance, we propose a novel multi-step reasoning framework, the Syntax-Opinion-Sentiment Reasoning Chain (Syn-Chain). Syn-Chain sequentially analyzes syntactic dependencies, extracts opinions, and classifies sentiment. We introduce Syn-Chain into LLMs via zero-shot prompting, and results show that Syn-Chain significantly enhances ABSA performance, though smaller LLM exhibit weaker performance. Furthermore, we enhance smaller LLMs via distillation using GPT-3.5-generated Syn-Chain responses, achieving state-of-the-art ABSA performance. Our findings highlight the importance of syntactic information for improving LLMs in ABSA and offer valuable insights for future research.

Knowledge graph completion (KGC) aims to infer new knowledge and make predictions from knowledge graphs. Recently, large language models (LLMs) have exhibited remarkable reasoning capabilities. LLM-enhanced KGC methods primarily focus on designing task-specific instructions, achieving promising advancements. However, there are still two critical challenges. First, existing methods often ignore the inconsistent representation spaces between natural language and graph structures. Second, most approaches develop separate instructions for different KGC tasks, leading to duplicate works and time-consuming processes. To address these challenges, we propose SAT, a novel framework that enhances LLMs for KGC via structure-aware alignment-tuning. Specifically, we first introduce hierarchical knowledge alignment to align graph embeddings with the natural language space through multi-task contrastive learning. Then, we propose structural instruction tuning to guide LLMs in performing structure-aware reasoning over KGs, using a unified graph instruction combined with a lightweight knowledge adapter. Experimental results on two KGC tasks across four benchmark datasets demonstrate that SAT significantly outperforms state-of-the-art methods, especially in the link prediction task with improvements ranging from 8.7% to 29.8%

We propose MADS (Multi-Agent Dialogue Simulation), a scalable framework for generating persuasive multi-turn dialogues via agent self-play. MADS employs three coordinated agents: User Agents designed to simulate diverse persona-driven behaviors by leveraging personality signifiers such as Zodiac Signs and MBTI types, a Dialog Agent executing task-oriented persuasion strategies and an Optimization Agent evaluating and refining dialogue outcomes. We further validate its effectiveness through users’ Chain-of-Attitude (CoA) modeling and dedicated LLMs’ persuasion assessment. This approach enables low-cost generation of training data without human annotation, addressing key industry challenges such as lack of user data, cold-start evaluation difficulties, and prompt inefficiency. Applied to a real-world marketing scenario, MADS significantly improved the persuasion capacity of small LLMs, increasing the organic traffic conversion rate by 22.4% (from 1.83% to 2.24%) , demonstrating clear business value.

We introduce an Agent-in-the-Loop (AITL) framework that implements a continuous data flywheel for iteratively improving an LLM-based customer support system. Unlike standard offline approaches that rely on batch annotations, AITL integrates four key types of annotations directly into live customer operations: (1) pairwise response preferences, (2) agent adoption and rationales, (3) knowledge relevance checks, and (4) identification of missing knowledge. These feedback signals seamlessly feed back into models’ updates, reducing retraining cycles from months to weeks. Our production pilot involving US-based customer support agents demonstrated significant improvements in retrieval accuracy (+11.7% recall@75, +14.8% precision@8), generation quality (+8.4% helpfulness) and agent adoption rates (+4.5%). These results underscore the effectiveness of embedding human feedback loops directly into operational workflows to continuously refine LLM-based customer support system.

Emotion Recognition in Conversation (ERC) aims to analyze the speaker’s emotional state in a conversation. Fully mining the information in multimodal and historical utterances plays a crucial role in the performance of the model. However, recent works in ERC focus on historical utterances modeling and generally concatenate the multimodal features directly, which neglects mining deep multimodal information and brings redundancy at the same time. To address the shortcomings of existing models, we propose a novel model, termed Enhancing Emotion Recognition in Conversation with Speech and Contextual Prefixes (ESCP). ESCP employs a directed acyclic graph (DAG) to model historical utterances in a conversation and incorporates a contextual prefix containing the sentiment and semantics of historical utterances. By adding speech and contextual prefixes, the inter- and intra-modal emotion information is efficiently modeled using the prior knowledge of the large-scale pre-trained model. Experiments conducted on several public benchmarks demonstrate that the proposed approach achieves state-of-the-art (SOTA) performances. These results affirm the effectiveness of the novel ESCP model and underscore the significance of incorporating speech and contextual prefixes to guide the pre-trained model.

Machine translation (MT) evaluation has evolved toward a trend of fine-grained granularity, enabling a more precise diagnosis of hidden flaws and weaknesses of MT systems from various perspectives. This paper examines how MT systems are potentially affected by certain grammatical features, offering insights into the challenges these features pose and suggesting possible directions for improvement. We develop a new test suite by extracting 7,848 sentences from a multi-domain Chinese-English parallel corpus. All the Chinese text was further annotated with 43 grammatical features using a semi-automatic method. This test suite was subsequently used to evaluate eight state-of-the-art MT systems according to six different automatic evaluation metrics. The results reveal intriguing patterns of MT performance associated with different domains and various grammatical features, highlighting the test suite’s effectiveness. The test suite was made publicly available and it will serve as an important benchmark for evaluating and diagnosing Chinese-English MT systems.

Sentence Compression (SC), which aims to shorten sentences while retaining important words that express the essential meanings, has been studied for many years in many languages, especially in English. However, improvements on Chinese SC task are still quite few due to several difficulties: scarce of parallel corpora, different segmentation granularity of Chinese sentences, and imperfect performance of syntactic analyses. Furthermore, entire neural Chinese SC models have been under-investigated so far. In this work, we construct an SC dataset of Chinese colloquial sentences from a real-life question answering system in the telecommunication domain, and then, we propose a neural Chinese SC model enhanced with a Self-Organizing Map (SOM-NCSCM), to gain a valuable insight from the data and improve the performance of the whole neural Chinese SC model in a valid manner. Experimental results show that our SOM-NCSCM can significantly benefit from the deep investigation of similarity among data, and achieve a promising F1 score of 89.655 and BLEU4 score of 70.116, which also provides a baseline for further research on Chinese SC task.

Recent knowledge graph embedding (KGE) models based on hyperbolic geometry have shown great potential in a low-dimensional embedding space. However, the necessity of hyperbolic space in KGE is still questionable, because the calculation based on hyperbolic geometry is much more complicated than Euclidean operations. In this paper, based on the state-of-the-art hyperbolic-based model RotH, we develop two lightweight Euclidean-based models, called RotL and Rot2L. The RotL model simplifies the hyperbolic operations while keeping the flexible normalization effect. Utilizing a novel two-layer stacked transformation and based on RotL, the Rot2L model obtains an improved representation capability, yet costs fewer parameters and calculations than RotH. The experiments on link prediction show that Rot2L achieves the state-of-the-art performance on two widely-used datasets in low-dimensional knowledge graph embeddings. Furthermore, RotL achieves similar performance as RotH but only requires half of the training time.